Country Inn & Suites By Radisson, Charleston South, WV

"Had to stay there due to a family reason. The ladies at the front desk were amazing. Recommend staying here if you are ever in the area."

"Stayed here overnight on our way home from business travel. Seemed clean although it is outdated. Our blackout curtain had holes in it and as per most hotels the beds are hard. The lady who makes breakfast is great. Easy check in."

"Rooms were outdated but very spacious. The rooms were clean. The staff was amazing. The lady that made the Breakfast was wonderful and went out of her way to make sure we were happy. The only reason I didn't give a 5-star was that the overnight manager auditor kept trying to charge my card night after night even after it was paid in full upon check-in. They said their systems were new and it was causing issues. However, be prepared to have 2-3x amount of reservation on your card before going- it refunds back they say but if you desperately need the money, the wait could cause an issue. Location is okay. Pool was good."

"I truly do not know what all the negative reviews are about this place but I can only speak on our experience. We got a room for 2 nights for a tournament which it was a lil ways away from but we knew that when booking, not the best area. I was disappointed they closed the hot tub completely but still had the pool. The hotel itself was very clean in our room as well as the rooms my friends got. They had cookies and coffee in the lobby area. The upper rooms were extremely large in comparison to others we have stayed at with a lot of room from the beds to the windows, enough for 2 twin air mattresses if u need them, that was what our friends got. We got the pet room which was spacious enough with the 2 beds and area in between and by the door. There was not as much space as the upper rooms near the windows which we could have used with our dogs but it was fine. I wanted a quiet area where if my dogs barked they wouldn’t bother anyone so called ahead and they put us at the end which ended up not the greatest cus u can hear every single time someone opens the side door which was annoying but I didn’t say anything cus that’s what I asked for before knowing about the door. Also it was rt next to the gym door so not great. The breakfast was good with potatoes, sausage, biscuits and gravy and eggs as the main things. They had a few other things as well. Overall would definitely stay here again. Compared to the recent ones we have stayed at in the area, even the wk before this one, this was by far better. I didn’t expect a resort and got a good hotel experience."

"It says everywhere online that they have a hot tub and even shows pictures of it. The hot tub is mentioned in recent reviews as well. However, before booking, I called the hotel to ask the hours of the pool and hot tub, to make sure I would get there before it closed. I am disabled and need the hydrotherapy after driving. The young man I spoke to at the front desk said there was No Hot Tub. When I asked why it was listed on the website and shown in pictures, the phone went silent and the call was disconnected. I called back and the same young man answered. I said the hot tub was mentioned in a review from 5 months ago. He said he didn't work there 5 months ago. I asked what happened to it - did they fill it in with cement- and again, the call was disconnected. Needless to say, I decided not to book with that hotel. They don't care that there's inaccurate information out there. Since when is 'if you don't know the answer, just hang up' acceptable customer service?"