City Way Animal Clinics - Fall Creek

"I brought my cat in to see Dr. Smith and Amanda and I could not be happier with them! My girl is dealing with some nasty hotspots that we’ve been trying to heal for over a year. That didn’t stop Dr. Smith and Amanda for brainstorming and coming up with new ideas that our previous vet hasn’t tried before. They were so gentle and loving with my cat who isn’t the biggest fan of being examined. I am so happy to have found such a great clinic and great people to take care of her!"

"I've been going to the CityWay Animal Clinics since I rescued my dog as a puppy and my experience has always been incredible. Most recently, my pup has had some complications and the team has been amazing in walking me through every detail, ensuring I understand all costs & options, and always following through on their commitments. Everyone on the staff has been delightful to work with. Special shout outs to Susan, Dr. Smith, Jamie, and Amanda who've been especially helpful!!"

"I've been taking all my Whippets here for years. The staff, vets and techs are all wonderful, educated, and don't "dumb it down" while explaining things to me. They all know I am hyper paranoid about germ exposure with puppies and they exceed my needs. I've referred other pet owners to them and will continue to do so! I'd give them ten stars if I could!"

"We've chosen City Way Fall Creek for our now 12 year old pittie's complex medical care for well over 5 years - maybe 8?! Frankie is a perfect brindle baby, but she is absolutely not herself when she goes to the doctor - she has always hated going to vet appointments. The entire office at City Way Fall Creek is patient, caring, and does their best to make our visits as smooth as possible for us (moms) and Frankie. We've seen several providers there, and ultimately Frankie chose Dr. Smith as her favorite. And we can see why! (she also loves Jamie, one of the techs) "

"The staff at this location were nothing but kind and patient in explaining what care was needed over two years of care for my two cats. However, there were too many recommendations that proved incorrect or additional charges to continue going to this location. Upon finding bladder stones in one of my cats, the veterinarian recommended surgery and that prescription food would not clear up her stones. The doctor only wanted what was best for my cat, but stated that this invasive surgery was the only way to do right by her. I asked the office for a copy of the bladder scans to send to Purdue (at their recommendation), but upon this request they stated the scans were accidentally deleted and I had to take her in for a repeat scan, which my cat was not a fan of. I attempted the prescription food anyways prior to surgery and it completely cleared up the stones. After that, no follow-up was scheduled by the staff or any further communications except one call asking if I had gotten the surgery somewhere else (I did not). At their annual check-up this year, I had to remind the staff that bladder stones had been found and ask about if any follow-ups were needed, at which point they recommended an additional scan and urinalysis. A dental cleaning was also recommended, and I had asked if both treatments could be combined when they were under anesthesia. The staff did not remember this was happening and I had to ask for the scans and urinalysis when I arrived for the dental cleaning. During the cleaning, a tooth was found to be needed to extracted and the staff called me stating I had to decide within 5 minutes if they could extract the tooth. Upon pick-up, I find out they had to remove a healthy tooth next to the damaged tooth in order to extract properly, and this ended up costing $2000 instead of the quoted $1000-1200. The staff was patient walking me through why the cost was so much higher than was quoted, which I really appreciated. I completely understand they were only doing what was best for my cats, but an initial quote or explanation of extraction risk prior to this would have been appreciated, as well as the need to have wet food. I was informed at pick-up they would need wet food only for the next week, which was not shared before. Overall, the staff is incredibly nice and supportive, but I'll be trying another location."