Embassy Suites by Hilton Atlanta Kennesaw Town Center

"I was leery after reading the poor reviews, but this hotel exceeded our expectations. There were some “blips” in our stay, but they were quickly addressed and made right. The first thing was the main tv in the room kept shutting off after 10-15 mins. We let the front desk know and they had the whole tv replaced within 20 mins. Then we did room service from the Ruth’s Chris in the hotel. After an hour the food hadn’t shown up so we called the restaurant. There must’ve been a mistake on their end, bc they called right back and offered a free dessert for the problem. The food arrived quickly and was piping hot and delicious. The dessert was HUGE and also delicious. The rooms were updated and extremely comfortable. I feel like the bathroom hadn’t been updated yet, but it was clean and functional. We travel with our small dog and the pet fee was affordable. We will definitely stay here again if we’re in the area. We were traveling from Florida to our home in the Midwest, so this was just an overnight rest stop for us."

"We had a horrible experience at this hotel in early January 2024. We booked a room with 2 beds for 3 people. We paid in advance and paid extra for that room type. Upon check in they switched our room to one with only 1 bed and a pullout sofa. There was pet hair and stains that looked like blood all over the pullout sofa mattress. We asked to switch rooms, but upon opening the door to the new room we were hit like a punch in the face with the worst smell. I am not sure if it was sewage or what it was, but it was so overwhelming we never even stepped foot into that room. The service was so horrible! They were never apologetic about any of this and actually told us they didn't need to hear about it. I have never experienced anything like this hotel. It was like something out of a nightmare."

"This is not a typical Embassy Suites hotel. Most embassy suites have large suites and fantastic common areas. We actually had difficulty finding a place for our luggage in the room. This hotel appears to have been another brand hotel, that Hilton took over and labelled as Embassy Suites. The bar area which doubled as the dining area is small and about half of this space was a single large table that seats about 12 people. We cancelled our stay and found different accommodations. If you are just needing a bed, this hotel is fine. If you want a stay comparable to traditional Embassy Suites hotels, this is not it. Staff was nice and refunded my stay."

"I’ve stayed at a few hotels in Kennesaw and this one is great! Room was very clean, pool was nice, was able to get an extra blanket (I’m cold all the time), housekeeping was friendly, proximity to restaurants was really nice. You have a lot of choices. We had an issue with our shower leaking. I told the staff in the early afternoon (who was extremely friendly) and it was fixed by the evening. Overall, really nice stay!"

"The layout of the room was perfect for my particular trip. I had a lot of work to do while in the room. The desk and light were perfect for me to get my work done comfortably. The location was great for a variety of restaurants that are just steps away. The breakfast was delicious. Despite the fact that the hotel was very full and the breakfast line was long, the staff was heroic in their speed preparing awesome omelets and everything else."