Blue Haven Pools & Spas - Atlanta Metropolitan 4229 Steve Reynolds Boulevard, Norcross, GA 30093

"2/05/24- THE MOTION WAS DENIED AND THEY STILL HAVE TO PAY $2500.BLUE HAVEN REFUSE TO PAY IN SPITE OF THE JUDGE ORDER. THIS COMPANY HAS VERY POOR CUSTOMER SERVICE AND DOES NOT FOLLOW JUDGE ORDERS. USE ANOTHER POOL COMPANY AND SAVE YOURSELF TIME AND MONEY AND STRESS!!!! 1/29/24- UPDATE, I WON MY SETTLEMENT IN COURT FOR $2500. THIS COMPANY DOES NOT WANT TO PAY THE JUDGEMENT THE COURT ORDERED. PLEASE REVIEW MY PHOTOS LISTED BELOW AS EVIDENCE. This was a Horrible experience. This business does not operate with professionalism nor communicates. I AM CURRENTLY PEACEFULLY PROTESTING FOR MY REFUND IN FRONT OF BLUE HAVEN office. This what customer service has to come in 2023. I am pleading for my own money .This company is a fraud. I hated my pool experience. Matter of fact they stole my deposit ($5000)and I had to hire an attorney. Please stay away. They are very unprofessional and lack knowledge about pools. I also contacted corporate and they could not help. The officer Manager is chiraz Chicc and Nick Saleh (pool designer and owner). They will start off nice to develop your trust but after they get your money you will be a victim. Do not use this company. This company will lie at all cost and continue to use trickery. As proof, I am not the only person that has complained about this unprofessional company, check Google reviews. Please note, this company replies to all messages on Google to cover their tracks, Do not be fooled!"

"A good friend of mine suggested this company after starting his backyard renovation. After reviewing his pool design I was extremely excited to use this company for one of my rental properties. After keeping up with his renovation journey he informed me the company was unable to obtain the permits to begin construction of his pool. He was able to show he reached out to the company on multiple occasions, with no luck of having his issues resolved. The company refused to return his $5,000 dollar down payment and hasn’t been responsive. Even after getting a staff member on the phone he was refused the opportunity to speak with a manager. After showing me all he’s been through with them, I can say they are for sure misleading and I will be contacting another company to start my renovations."

"We're so pleased with the way our pool turned out. Blue Haven took exceptional care of us, and made a huge construction project as seamless as possible. We love our new pool and spa!"

"We had an absolutely horrible experience with this company. We hired them to refinish our plunge pool. We went to their office and were shown images of "ocean blue" pool color (a beautiful deep blue) and told it would be achieved with a quartz aggregate and plaster pigment. They then refinished the pool with only plaster (no quartz), in a bright Smurf-like color, and in a visible uneven fashion that is not flushed with the tile, jets, or water intakes - looks like a badly frosted cake. They lied and told us that they had in fact added quartz and that if we did an acid wash and brushed the pool, it would all get fixed, which of course it didn't. We had to hire an expert to confirm that there was no quartz and that the application was not done per industry standards. The company finally acknowledged that they failed to add the quartz but have said they'd redo only if we accept a white plaster with quartz regardless of color and just keep changing stories. It looks like we will have to take them to court, which is really unfortunate."

"Blue haven pools, started building my pool 4 months late delayed the process additional 6 months and didnt want to correct their actions on building. I had to get a lawyer to settle the matter. I would not use them build anything. Even when i contacted corperate office national office they were no help. Please contact your local pool builder and get references from someone who has a pool."