Carepoint Pharmacy 80 Horizon Drive, Suwanee, GA 30024

"Just received my first delivery. No problems. I am just so grateful for all their help coordinating with the drug manufacturer providing extra assistance obtaining it. They truly do care."

"I hate to give such a low rating due to the fact I raved about carepoint for the longest. Over the past year it’s becoming more and more difficult to have my order processed timely. They no longer keep my medication in stock “ bc the number of prescriptions received is too low to keep in stock” the price is still the best but having to wait over a week and lack of communication as to what’s going on with my refill is unacceptable. Sadly I will be transferring my prescription and paying an extra $20 but for the convenience I have to. I’ve had to call multiple times thankfully the last rep was willing to go look for my order and call me back with a tracking number it’s been 8 days and it’s just now being shipped which I still have to wait 2 more days to receive it"

"After using Carepoint for 5-6 years now, I can say this: the Pharmacists are *super* sweet and helpful. They are the only real highlight of the company, IMO. The website is really difficult to navigate...they used to have a patient portal that was desktop-friendly but now they have a "patient app" that is no longer desktop-friendly. It's also actually not an App that is Apple/Google certified (meaning on the market place as a download) but is a mobile-first site that's pretty garbage to register for and navigate. The registration prompts for the "app" are not clear and I fear for anyone that isn't tech savvy to navigate this process. It's a shame, really. A certified App experience would have been the way to go since there is SO much competition in healthcare/Rx. Meaning, if I am put off by this experience, I am likely to take my Rx elsewhere. Come on, Carepoint!"

"Never received my prescriptions. Called after having to find their number online and told you only have 14 days to file a claim. I was sent a text about the shipment on the 18th and called today. Told her I would have to make another co-pay to get the medication’s Completely ridiculous. I agree with other reviews stay away."

"Absolutely horrible. They send tracking numbers but medications never show up. Then when you call to ask about it they have LOTS of excuses about ice packs, or packaging and then tell you when it will be shipped but you have to call them numerous times to make sure they actually do it. Do not use this pharmacy unless you have no other option. I have been waiting for 10 days for a refill."