Accredo Health Group

"This is the worst pharmacy ever! And I’ve been on medication my whole life. It’s been a month of me trying to get my new medication shipped to me. Different answers evertime I call and no one ever calls me back. They know they can act this way because there’s no other pharmacy that can fill most of the medication they deal in"

"This business needs to be investigated for malpractice. Every month we chase down my son's medicine and every month there is some other story from a person that has a lot of "wellll" and "Uhhhh" responses. Every time we get the "You prescription will be delivered on (given day)", only to get to that day and have to call to find out why it isn't here. There is ZERO follow-up on Accredo's side. They are literally just a processor (product in/product out) masquerading as a client service. Do not expect actual help, only call center folks (nice ones I might add) that know only fractionally more about your prescription's status than you do."

"I have tried since October 30 to get a prescription filled. Today I returned a phone call from them for the 15th time. I have 15 different answers. I must now ask my prescribing doctor to submit to Accredo for the 6th time, because she did not include a refill. Why wasn’t I told this on the last call? I believe this to be intentional"

"I currently have been waiting over a month for a call back. I was initially told it would take up to 48 hours. I've waited longer than the stated time and followed up by calling them an additional five or six times. Each time the support person, and I'm not blaming them, says they will request a call back and to wait up to 48 hours. Each time I receive no call. The problem is they bill my insurance and credit card correctly for a period of time but then they mess it up again. This has been happening for over three years."

"If I could leave zero stars I would. I work for a practice that unfortunately has to utilize Accredo and every service and department within Accredo is outsourced and nobody knows what the other is doing. Absolutely unprofessional and unbelievably painful to have to fight to get patient's prescriptions taken care of in a timely fashion. It does not take 2 weeks for a "benefit verification" when you have already been provided with a prior authorization approval at the time of submission."