Publix Pharmacy at The Shops at Westridge

"I have Stage 4 cancer and my oncologist prescribed medication this past Thursday in the morning, called Friday to ask when it would be ready and the lady said Saturday, called today and they said sometime next week!! I HAVE STAGE 4 CANCER AND NEED THIS MEDICATION"

"I was told the prescription would be ready within the hour. Fast forward 2 hours and a trip to the pharmacy later and still no prescription. There’s always this kind of poor communication going on here."

"If I could give the pharmacy a zero I would. I ordered high blood pressure meds on Fri 10/13 fast forward to 10/16 and still no meds. I called today and was told try tomorrow. This is 4 days days without meds that have to be taken daily. This is the second time it’s taken this long. I will be switching pharmacies"

"This pharmacy need to get the people and the communication fixed. Learn how to notate previous conversations and what were said. Called Monday to confirm my prescription would be ready lady I spoke to really knows told me that it could not be filled until Thursday which is today. I called today to confirm again and the lady I spoke to a very rude and tells me that the medication is not in stock and won’t be in till the 26th. If that’s the case, then why was I told different on Monday? I really need my medication due to health reasons and this pharmacy could’ve gave me the right information the first time so I can get in touch with my doctor to see if the prescription can be sent to another pharmacy. Now I have to wait two weeks and risk being sick because of this pharmacies screwup. I will report this to corporate believe me I do have a contact if the higher-ups in the corporate office is down in Florida so this pharmacy will definitely be getting a phone call shortly. Very disappointed."

"This pharmacy has screwed up so many times recently and the customer service sucks. Tonight they claim my daughter's insurance was invalid. However, I've confirmed via multiple ways via phone, online, and even just went to the doctor all showing active. Last month they lost my prescription that was turned in, as well as have mixed up my kids' prescription and had to sort everything out by reviewing what was scanned in. I will never use them again too much of a headache."