Genoa Healthcare

"I like that they deliver. But the people who answer the phone are extremely rude. Like get another job."

"Never check their voicemail or call patients back who have left messages. It IS part of the job."

"Went through the behavioral health facility because of an outburst of depression and spent five days watching nurses shrug patients off who were obviously not in their right mind to comply with orders given. Security treated us like a chain gang, calling me boy and being completely unprofessional. I got out with five days of meds and refilled on the fifth day for 25 more days. Called them up today only to find out I'm having to go an entire week without prescriptions because they told me I had enough meds to last until the 19th and my therapist appointment was scheduled for the 22nd and my meds were only good until the 13th. I counted my meds accordingly, took them as prescribed. Regardless, I would have gone without meds if they hadn't filled them. Dont bother. They're there for money and pensions, not to help you. Theres plenty of options other than going through the state."

"On the website, it says that they are open from 8:30am to 5pm but they take lunch from 12:00pm to 1:15pm but are slow getting back to the desk to do their job."

"My experience.... well I am not one to ever post a review but if this helps anyone get a better picture of this place I don't mind painting that picture. This place, it is what it is, it's a government clinic, for people who don't have health insurance and or low income. If i had a choice I would most definitely without a slight doubt not choose to come here. It's terrible especially the mental health department not adult services. The mental health staff are so burnt out , understaffed and over worked so you can imagine the attitude you get with these people.... doesn't give you comfort at all. Doctors ask you the basic questions not ask you about your background life just the general questions and then they go ahead first appointment give you medication just like that! I swear you could ask for whatever and they will give it to you. It's super dangerous and can led to unpredictablity and errors. I research all medication given to me or I plain out decline. Not that I know better but drugs for your mental stability is no laughing matter and should be taken very serious. Last appointment I had there a very upset couple left screaming at the staff about their boy killing himself bc of a medication that was given to him at that clinic... I think doctors need to take more time before giving someone medication especially these types of drugs that can be extremely dangerous to you and to others. Also I was told it would be better benefited that I take therapy/ counseling it would be free so I asked to make an appointment and every time for months not joking months that kept telling me they don't have one available or they don't have enough staff at the moment... that's crazy and ridiculous.... after 8 months of coming here I was just told they have availability now ... wow! Thanks I guess. I don't plan to continue coming here but unfortunately at the moment I have no other option."