Marshall Health 1600 Medical Center Drive, Huntington, WV 25701

"Marshall student here - Google shows that Marshall Health is open until 5pm. I got to the intake window at 4:42 and the receptionist told me that they were open. I told her that Google shows that Marshall Health is open until 5 and she became very rude and told me to “Go away.” When leaving the hospital I stopped by the info desk and asked about the times. One receptionist told me 5pm and one didn’t know. If Marshall Health was open and I was turned away, that’s a big problem."

"I would like to shout out to The Pre Admission Testing Department. The employees in this office are very polite and the employees should be noticed more. I have never had an issue with this department. Thank you ladies in the P A T Department."

"The billing and financial department is very bad. They won’t return phone calls or emails. When I call them to discuss a payment plan, they can’t even see the one I already have set up online and thus can’t tell me where that money is going. The relationship between Marshall Health and Cabell is itself confusing when it comes to billing, and they do not explain things very well at all."

"As a Marshall University student, I’m highly disappointed in everything Marshall does. The wound care center “doctors/NP” don’t know what they’re doing. The nurses aren’t very educated at all, at least for the LPNs. Terrible health care service. I had a cyst removed a while ago, and I was going to get it checked. The LPN put a small strip of packing in my wound (a small strip doesn’t absorb anything). She also covered it with a bandaid. Anybody in the medical field that’s actually educated would know to put gauze and medical tape on there. It has to absorb a lot of the fluids coming from the lymphatic system. As someone who aspires to be a PA, this is one of the many reasons why Marshall sucks. Go to a better hospital for wound care. They don’t know what they are doing."

"I will start off this review by stating that the doctors and nursing staff, for the most part, are wonderful at what they do. However, the administration, billing department , and receptionists are a whole other story. Receptionists seldom answer phones or return phone calls. The billing department is completely unorganized and is nothing more than an incoherent system of red tape. Need to make a payment over the phone? Forget about it. Receptionists are frequently known to ignore phone calls and voicemails. For FOUR DAYS, I have attempted to contact the billing department to make a payment, and each time is met with complete indifference and neglect. Such a shame that one of the few hospitals in the area are run with such neglect."