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The Word House Inc
401 10th Street, Huntington, West Virginia 25701
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About the The Word House Inc
The Word House Inc is a health institution located at 401 10th Street in Huntington, West Virginia, United States. Our mission is to provide comprehensive and compassionate healthcare services to individuals in need. Our dedicated team of medical professionals is committed to promoting wellness and improving the overall health of our community. At The Word House Inc, we strive to create a welcoming and supportive environment for all patients. Come visit us and experience top-notch care in a warm and caring setting.
Photos of The Word House Inc
401 10th St #320, Huntington, WV 25701, United States
Opening hours of The Word House Inc
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 16:00
Sunday:
Closed
Reviews of The Word House Inc
"We were recommended to see Cynthia Clay by a friend and I also had heard good things about the word house. We arrived early to our appointment. We had to wait for 10 minutes and Mrs Clay came out and walked us to her office. No introduction at all. No hi my name is…. She immediately looked at my daughter and said you need to put away your devices and my daughter did. She does use an iPad for drawing as a way of coping. Cindy was very rude to my daughter and mentioned the iPad again. We both said she was drawing and she said well if you told me that I would understand. We didn’t stand a chance with Mrs clay. She was very rude and insensitive. My daughter was very nervous about being there anyway and Mrs clay was very rude. We left with you need to take her to River park or I’m calling CPS. I do not recommend her at all."
"We had an appointment there on a Saturday for family counseling and my family came down with a virus and we had to cancel because they were throwing up. We were informed that it would be $65 for a cancellation. We debated back and forth on their unfair business practices and we decided to leave due to this. When we left, they immediately charged my debit card, without authorization. It’s all about the money. There is no understanding, there is no care. Only money. No thanks!"
"First appointment for my son and right off the bat they wanted to offer medication as a fix. We declined and hopefully the sessions get better over time. Friendly staff and clean office. The parking is terrible so good luck with that. We parked in the plaza and just walked down. The building is labeled as a bank so just enter the building and you'll see a sign that says The Word House. It's on the 3rd floor and down the hall on the right."
"My husband and I have been seeing Dr. Clay for a few weeks (a total of one session together, one session for myself alone, and what was supposed to be my husband alone.) when it came time for my husbands appointment, which he was on time for, the doors were locked and no one was there. Dr.Clay showed up a few minutes late, which is fine but he seemed very nervous and seemed like he didn’t know he had an appointment. He went inside and went through some papers and asked my husband if he could help him. My husband then said that he was there for an appointment and wanted to make sure he didn’t get the time wrong which he didn’t. Dr. Clay said he wanted to reschedule because it was passed the appointment start time (it was only 7 minutes passed but that was the doctors fault since my husband was there early) my husband was fine with that but it was very odd. Keep in mind my husband messaged me when he got there which was 5 minutes early and he called me right as Clay showed up and then called me afterwards to explain everything. He was really sketched out with how Dr. Clay had acted. I then get a call 5 days later with the secretary asking me to go by myself so she could speak to me in private. She then proceeded to tell me that Dr. Clay wanted me to know that my husband was late and when he got there and they sat down to speak, my husband seemed nervous and hostile and Dr. Clay didn’t feel comfortable speaking with him and that’s why the appointment was rescheduled. None of that happened. My husband let me updated and I had been on the phone with him."
"I saw Dr. Clay for two appointments. Before my third appointment I was called and told I needed to reschedule due to a conflict in Dr. Clays’ schedule. That was fine. We then rescheduled to a date that was 2 weeks in advance on a Saturday at 5pm. I showed up at the office at 5pm on that Saturday and the lights were off and there was no answer when I knocked. I tried calling and there was no answer there either. I then called to speak to Sandra, the office assistant, on the following Monday to inform her that I showed up and there was no one there. She informed that on saturdays they were located in a different building, that I was clearly not informed of, but that I could reschedule my appointment (which should have been roughly 3 weeks ago at this point) again for 2 weeks from then. At this point my patience was dwindling, but I obliged and rescheduled. Today I received a letter in the mail with a charge of $65 for a missed appointment. Excuse me but what? I called and spoke to Sandra who informed me that it was an accurate charge, even after the discussion prior. I will not be returning. This was more unneeded stress. Very unprofessional and very unhelpful. I will take my services elsewhere."
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