Sam's Club 6995 Concourse Parkway, Douglasville, GA 30134

"This is the Worst!!! My sister went in the store and last week and ordered her son's birthday cake and cupcakes. She went to pick it up today at 12:00. There was NO cake or cupcakes! They couldn't find the order. The lady decorated a cake for her. She asked for the manager and was told the manager was not there. She asked who was in charge. They told her that they could not find the person. She needs a refund for that cake and cupcakes!!!! Quality of service: POOR!! I told her to GO TO COSTCO!!!"

"I was pleasantly surprised to be greeted with a smile from Thomas today. It was so nice meeting a hard-working young person with a positive attitude."

"I went to pick up my curbside order today. After about 15 minutes I received an email containing my receipt and saying it was picked up. I went inside to inquire about where my order was and they weren't able to find it. Quay went above and beyond to help me out! He went and shopped all of my items right away, made sure I got a refund for something they were out of, and insisted on bringing my items out for me. He was so patient and eager to help! I truly appreciate Quay's customer service. 5/5 for Quay. Whichever lady was working behind the customer service table needs some help with her attitude. She tried to accuse me of having my items delivered instead of curbside. Like I wouldn't know the difference. Then she tried to suggest I had placed the order under someone else's membership. I had my order pulled up on my phone, clearly stating my name and curbside pick up. 2/5 for this lady. 3/5 for overall experience. I'm going to leave my review at 5 stars for Quay."

"This review is about my pickup experience. I havent had any luck contacting anyone at the store. I was there about a week ago and I just want to thank Alden for going above and beyond to get my order to me. They were a bit busy but he took the extra effort to ensure that I got both orders even though one had not been picked yet. He went inside and begin picking the orders himself and got it to Mr so that i didn't have to come back later. I appreciated his customer and efficiency. Thanks again Alden."

"Recently moved from out of state. I love shopping at Sam’s but today after buying rotisserie chicken, I was very disappointed. It was slightly undercooked and I had to cook it fully through. There were blood spots and parts of the chicken that were thick and chewy to bite. I did not feed this to my family until after I was done cooking it. I was aiming for something quick and convenient but my evening did not end that way. Probably will not buy the rotisserie or ribs from this location again."