CVS

"If I could give negative stars I would. They are always EXTREMELY slow and I don’t think one single employee actually has a personality or knows what customer service is. I have literally had employees be argumentative and rude. Sitting in the drive through for 30 minutes with a sick child. Get to the drive through and I swear Its like being waited on by a sloth. No sense of urgency what so ever. Use anybody but them."

"Just be prepared to wait a very long time. It's gotten to the point, I'm looking for another pharmacy. Just today I've tried calling 3 times, never getting through to a person. 20 minutes each time. Been waiting on prescriptions for almost 6 hours and still not ready."

"I went to this location on 06/20/2023 while in the area to process a New Jersey Child Support Payment. Chase Bailey, Shift Supervisor was on the telephone with a pharmacy customer when I entered the store. He was extremely patient and courteous in trying to assist what sounded like a frustrated and confused customer who appeared to not really understand how her prescription insurance worked. I waited patiently for him to finish the call... Chase genuinely smiled and greeted me in a warm fashion after a long and taxing telephone conversation. In short, he was very pleasant, professional and courteous. He was efficient and quickly got my CVS PayNearMe transaction processed. I had a great experience because of Chase Bailey!"

"I have COVID and came to drop off my prescriptions before the closing of business hours, and the pharmacist looked at me and said I'm not filling this we are GETTING READY TO CLOSE! I'M A MANAGER OF A RESTAURANT, IF I HAVE GUESTS COMING IN AT CLOSING TIME DO YOU THINK I'M TURNING THEM AWAY? ABSOLUTELY NOT! YOUR PHARMACISTS ARE RUDE AND DON'T CARE ABOUT THE COMMUNITY AT ALL!!"

"Had a horrible experience at this store, James ( the manager) refused to service me and used company policy as a reference. I read the policy, displayed and glued to the counter and what he referenced was not there. He refused to allow me to make my purchases, and I had extra care bucks expiring today. He was just awful, and being it was a holiday corporate was not open to hear my concern on-site. I have never ever been treated the way I was today at this store... and I am very very disappointed in this store and now the cvs brand. It’s shameful that people who do not treat customers equally are allowed to remain in service positions. I will be calling corporate to make my official complaint... and I will use the power o all social media and reference sites to document my complaints. Service date 3/26/18 @ 3 to 330pm. After further review I have discovered the manager is against couponed and has multiple complaints against him !!!! - beckley store 1414 Eisenhower drive, beckley, wv, 25801 - James ( manager)"