AAA Chattanooga

"Bought the big package, couldn't get help with a lock out for 2 freaking hours. Had to finally call a locksmith."

"You guys nearly killed me. My cars battery died and I had one jacket on me, and it was 30 degrees outside. I was stuck in my car freezing to death, all while receiving false hope from a company that promotes themselves as hero’s. I called at 6pm, 7pm, 8pm, 9pm, 10pm and 11pm, and each time they reported the same message, “we will get back to you”. Turns out it’s now 11:16pm and not once did I receive a call. Someone helped me and essentially saved my life, thank God for that person. Stay away from AAA, and please understand that their service will leave you stranded on a blanket of disappointment, bad communication, lack of professionalism, and unreliability. Yes, a law suit will be made! It’s shameful to imagine it takes over 5 hours to provide just a slimmer of hope in freezing weather, an ETA."

"Pleased with my experience today! My Member Representative was courteous and professional. I recommend AAA for all your travel needs."

"I called this evening stuck on the side of the road in 100 heat index and spoke with Judy (agent id 57635). She attempted to tell me they could not send a tow truck even though my premier membership costs 200/annually. She said her records showed I jad already used my services, however, she could not provide specifics on the services, the dates, or even the vehicle that was used. She became increasingly combative and when I requested a supervisor she refused to send me to one and the call was magically released. I called back spoke with an Alicia and she put me through to a person who was supposed to be a supervisor but behaved much like this Judy. His name is Orlando agent id is 37427. He immediately began trying to tell me why I didnt know what I was talking about and had used all of my service calls. He said he didnt even know how to use his own companys app to direct me where the service calls dates and details were listed but claimed he knew all about them. Multiple times I requested this info as he basically called me a liar. Eventually I requested an email of the details since he could not tell me anything about where he was pulling this info. Initially, he acted as if he was going to send me at least an email but then refused. He too was rude and combative- i stated i was not simply going to take his word for it, he certainly was not me. He only wanted to ram the info ONLY he could see into the conversation refusing to provide ANY proof. I was considering getting life insurance and other products through TRIPLE AAA. Now thanks to Orlando and Judy I know better. Not only is the customer never right but they deserve respect, records, the truth, or common decency. BUYER BEWARE"

"I am never disappointed with AAA Roadside Service. They take care of every call, and the membership is worth every penny even when you don't use it. I recommend it wholeheartedly. Someone gifted it to me and I have kepted it every since. My extended family is doing it now."