Nalley Collision Center Marietta

"Great work. The repairs look brand new. However, I wasn’t happy that I had no sound on my radio after the repairs. I’m trying to get that resolved but it doesn’t seem like they care much about it."

"Quality of paint is not great. Trash was found in the paint in three different spots and we were only doing a rear bumper. Bolt holding the bumper was so loose that I was tightening it with my hands. Estimate was highly inflated with shop time and was not warranted. The estimate team needs training on actual time used vs estimated time for repairs. This "certified shop" needs to be checked on. Find another team for your work. The amount of money you will save can take you on a nice vacation. I promise."

"Let me start off by saying that Crystal and Jeff were absolutely amazing. I really hate that They are going to be associated with this bad review. however, the state in which my vehicle was returned to me is unacceptable. There was dust everywhere, inside of my car, and every single nook and cranny I had to call Red tail aviation detail to come and rectify the situation. My daughter is asthmatic, and she had a really bad flareup as soon as she hopped in the back seat. In addition to that my tent was also damaged during the repair. Jeff was working to get the tent company out to repair the damage. However, they still have not come and it’s been over a week. Additionally, there is some overspray on the trim, which I know is an easy fix, but also some of the trimming inside of the vehicle was not properly re-installed. In particular the middle console, which you will see in the pictures. the quality of service and the way in which my car was returned to me is unacceptable."

"Crystal was my contact at the shop. I received updates frequently by text, and I was able to reach her at all times with any questions. The repair work was perfect, and the vehicle looked like new when I picked it up. The car was ready on time, and the repair shop facilitated the easy pickup and drop-off of my rental car. In addition, the car was detailed prior to my pickup, extremely clean inside and out. A perfect experience!"

"Got to say this was the worse experience working with a body shop. Got into a fender bender. Was recommended to this place by State Farm. Took the Lexus to a Lexus Certified shop. They fixed the car and after receiving the car noticed they crashed the front end of my car without letting me about it, assuming I would not know. The rear taillights signals did not operate and a piece of plastic underbody was hanging down from the car. Took it back and they took full responsibility. After a week later, got it back drove It off to find out the blinkers were still not working and they did not fix the under panelling. Came back again to fix the issue. After fixing the front end, Paint is poor, there is peeling on the edge of the front edge fender. I was told they would text/call me to fix the issue. I never heard a call back from Greg. DO NOT RECOMMEND this place if you're bringing in a $70,000 car. Also the exhaust tips are aligned correctly."