Krause Family Ford of Woodstock

"It’s nearly impossible to make an appointment. I’m always told just be first in line when they open at 7. Since everyone is told that and appointments aren’t made, kept, or honored everyone starts lining up about 6:30am. Spent $135 for oil and filter change this morning. Came out to a “ready” truck with greasy hand prints and a missing/left off oil fill cap."

"This dealership's mobile service is cutting edge of customer satisfaction. We had great service last summer. Then today we had great service from mobile tech, Zach. It is so nice to have it done promptly and courteously in our own driveway, as opposed to having to work our way into the dealership for service."

"This review relates to Cole Neptune who completed a mobile recall service on my vehicle. Cole was extremely polite and personable, he took the time to book and confirm the appointment, even providing an updated ETA on the day as well as actually taking the time to explain the purpose of the recall and how it would be completed. He provided fast, efficient service, and made me feel comfortable having him come to my house, and complete the work on my car. Hands down the best customer service interaction I have ever had with Ford. Could not recommend him enough and wish other Ford representatives were as knowledgeable and helpful."

"I recently purchased a vehicle for my 16 yr old son at Krause Ford in Woodstock. The salesman that assisted me with my purchase was Jason Womble. He played a pivotal role in surprising my son with his first vehicle. Jason made the entire experience so memorable and special for our entire family, especially my son. He filmed the entire experience with my phone. His service even continued after our purchase was complete with follow ups and continued support. Jason’s sincerity and customer service was absolutely unmatched. I will definitely purchase my next vehicle from him and highly recommend him to anyone looking for a vehicle new or used."

"Tried out the new mobile service today for some recall work. What a convenience. Steven was great! He arrived on time(a little early), was very professional and helpful, and explained everything through the entire process. Two thumbs up for this service! Saved me a LOT of time and inconvenience. Also have additional services provided with mobile unit. Would highly recommend."