Cobb County Toyota Service Center

"Be careful when bringing your vehicle for service at this dealer. The dealer's interpretation of a mileage-based maintenance service may be different from the Toyota factory maintenance guide. I brought my 2004 Tacoma for the 90,000 miles service. In addition to the factory maintenance, my pickup received rear differential service. This is recommended for driving while towing. I have never towed anything on this pickup. My pickup also received fuel induction service, which is never needed unless the fuel filter is clogged. Both unsolicited items substantially increased the cost."

"Had a coolant flush. Checked the levels and they were a little low. Added some in. Something that simple shouldn’t be missed. Not sure I’d go back as that was my first experience with them."

"Recently had two new tires put on. The next day, the tire pressure light began blinking on my way to work. I took my car back. Later, I received a text that ready "You need a TPMS sensor and the cost is $305 + tax. This seemed a bit steep to me and since it will not hurt for the light to be left on, I went to pick up my car. No details were discussed when I picked it up, was just handed the key. Tried to reach Katie after the fact because it bother me so bad. Mind you, I bought two tires 6 months ago from them and did not have any tire pressure light issues at all. Never heard back from her to assist with my questions, so I called and asked for the Service Manager, Zach. On a positive note, he did call back, however, after about 5 minutes into the conversation, I could see that we were just going to go around in circles. He did confirm that is the cost of JUST ONE sensor, and the labor charge is $179.00 per hour. I asked which tire needed the sensor and it was then he said it was a multi-step process to make this determination but because I refused the repair, he could not tell me which sensor on which tire because that information would require the other steps. So basically, he is refusing to provide that information because I would not commit to the cost of and for them to make the repair. I also found it shady that I was quoted the price for one sensor, yet he kept saying they would have to determine "how many" needed to be replaced. This, my friends, is what could also be called a pressure sale. Fortunately, my issue isn't something that will make or break the functionality of my car, it is merely all principle based. I have been taking my car here for about 2 years now and never had an issue...until today. A car is an investment, and like all things, if properly cared for, will last for a really long time, but some of the charges are nothing short of highway robbery. I am not sure if I have ever written a review before (good, bad or otherwise), but folks, if something feels off, it's usually because something is. On a side, note, I have someone that said they would run the test, FREE OF CHARGE, to determine which sensor is bad and if I want them to replace it, it will only cost me $100."

"I came to this location 2 weeks ago for an oil change. A note was written on my inspection sheet “an engine air filter screw is stripped.” I asked why was I not notified of it while sitting waiting in the waiting room for 3 hours? No comment. I asked how much is the screw? $11. Replace it please. No, the service department is at lunch for the next 45 minutes - 1 hour. Thus, I returned to the dealership today to have the screw replaced. First service desk person, an Austin Meek(?) said he didn’t see any notes under my VIN number, he popped the hood of my car and said he does not see anything wrong. I could not find my paperwork at the time. So I left to go find it. I return 15 minutes later after I found the paper in my car. I gave the paper to a guy at desk 6 (Brenton? Seup?). He said if it were him he wouldn’t do anything about it since the cover was secure. I said why not replace it since it’s written on the paper by the actual technician? He said it could be the screw or I could have to replace the entire cover, $150. Okay, take it to the back for inspection/evaluation? He said if it were him he wouldn’t worry about it. I said, “Why do I feel like I’m begging to have my car checked out? I don’t want this to grow into a bigger problem down the road, I do a lot of driving.” It comes off as no one in the service department cared, none of them wanted to assist with anything, like I’m making up what was written on my paper and initially told to me at checkout 2 weeks ago. I know to not return to this location with rude, lackadaisical, unwilling to help service desk personnel and will just drive further out to go to the Sandy Springs location I was originally always going to. I can’t believe I have to beg someone to do their job, when I’m a paying customer and trying to take preventative measures to ensure my car’s longevity and efficiency. Such a disappointment. Then when I was getting in my car and driving off guy at desk 6 keeps repeatedly loudly saying “YOU HAVE A WONDERFUL DAY! HAVE A WONDERFUL DAY! HAVE A WONDERFUL DAY!” Tacky. Lazy. Unprofessional."

"Will not be going to this location again. Nice people, but they don’t check all the services you’re paying for when you go in for your maintenance checks. I payed $500 to have my car serviced for its 60k check in and no one told me my car battery was almost dead or that it should be replaced. Less than a month, the batter is dead. Just frustrated that they wouldn’t communicate this to me and when I called, they’re giving me the go-around. They’re too busy to ensure you’re getting everything you’ve paid for. Fair warning when you try to drop your car off on a Saturday."