Take 5 Oil Change 890 Thornton Road, Lithia Springs, GA 30122

"Love the professionalism of the team. They are fast efficient and very consistent. But on this last visit I asked to have the windshield wipers I had purchased from them under the pretense that they were under warranty removed and replaced because they do not work properly at all, only to find out they show no record of me purchasing them in the first place . So I have to keep the horrible cheap windshield wipers that they gave me. I should have kept the nice Bosh windshield wipers I had on the vehicle. I should have known that the replacement wipers were not going to be of the same quality as the ones they removed from my vehicle, but I try to get at least one additional service suggestion they give to me from time to time. This time I had my air filter replaced along with my oil change. Again they do a great job with oil changes and I am sure that the last person that rang me up for the wipers made a honest mistake. But no one tried to rectify the issue at all once I brought it to their attention."

"The techs were very nice, and it was fast service without the requirement of an appointment, but the cost for the oil change was quite high. I guess you can't have all three - fast, cheap, and convenient! So, if I had not procrastinated, I would have gone elsewhere, but the guys were kind, and I was in and out - do the cost was worth it for that experience."

"Negative Experience at take 5 Location for Routine Oil Change I recently took my 2018 Audi A4 Ultra Sedan to an auto location for an oil change. However, the experience turned out to be a nightmare. The store manager, who had small dreads, completed the oil change and said my car was good to go. But as soon as my husband started driving, the car wouldn't switch gears. The manager then informed us that the transmission sensor had gone off and needed to be replaced. He went to the nearest auto zone to find the part, but didn't have the right tool to change it. As the evening approached, I became more irritated and asked the manager how much longer it would take. He replied that he was waiting for the transmission fluid to drain out, which was surprising since I was only there for an oil change. It was pushing 6 pm and we had no choice but to leave the car there overnight. The next day, a hire up manager said he would tow my car to Audi of Marietta and asked us to wait for his call. But after waiting for hours, he didn't respond to our messages. We missed a day of work and finally had to call our warranty company to tow the car. I am extremely disappointed with the lack of professionalism and customer care at this location. They were negligent and inconsiderate, and I'm left without a car for a minimum of 2 weeks since it’ll be a week before my car can get that diagnostic done and they have no loaner cars available. I would advise anyone to avoid this location at all costs."

"I had such an amazing experience at this location! They ensured that my tires and all levels of fluids in my car were at the appropriate levels. They also offered me water while I waited inside of my car as they performed my oil change."