Nissan of Lithia Springs Service Center 811 Thornton Road, Lithia Springs, GA 30122

"DO NOT TAKE YOUR NISSAN HERE FOR SERVICING!!! Honestly, at this point THEY CAN CLOSE THIS LOCATION PERMANENTLY!!! Here's why: After stalling out during rush hour traffic, I had my vehicle towed to Nissan of Lithia Spring Service Center. A week later diagnostic reported I needed a new clutch (manual transmission) to the tune of $2,400. Eight months ago (May 2023) the exact same scenario happened and I got the whole clutch (Master and Slave) repaired. For those that do not know a clutch typically last about 100,000+ miles. May of 2023 I had about 130,000 miles on my car, so I got it fixed at an expense of $2,000 (Ridiculously Overpriced!!!). So imagine my surprise after 17,000 miles Nissan of Lithia Springs Service Center tells me I need a new clutch and its going to cost me another $2,400. Please remember a clutch typically last 100,000 miles; not fail after 17,000. Now my vehicle is inoperable because of the horrible work their technicians did on the initial clutch repair in May 2023. Further frustration is added to the fact the Service Center Manager deflected me to Nissan Customer Care (which is a complete JOKE, waste of my time) instead of approving the repair from the terrible work their techs did. Y'ALL DON'T BUY A NISSAN, ESPECIALLY FROM NISSAN OF LITHIA SPRINGS AND FOR GOD'S SAKE DO NOT GO FOR SERVICING THERE. THEY ARE A MONEY PIT, TRAINING EMPLOYEES TO RIP OFF CUSTOMERS AND NOT HONOR THE WORK THEY DO!!!! By the way I give them zero stars........."

"Absolutely horrible service. No one answers the phone when you call. They call you and tell you the vehicle is ready but when you show up they say...oops, we called wrong person (and they didn't bother to call and tell me). They said it would be ready by end of day...I called 3 times..NO ANSWER!!!! The call center leaves a message for them to call me but no one does. Next day I call 5 times and again NO ONE answers....call center can't get any information on my truck!!!! This is ridiculous!!! Take your vehicle somewhere else because the customer service here is horrible!"

"This is an update to my other review. First they kept my car for 7 days I called them six times. I could never get in touch with anyone. I had to take an Uber to the location to get to talk to somebody. I went in an Uber on the 6th day to ask when will I get my car. Of course someone told me the next day. I asked to speak to a manager of course I never got to speak to him. I did get my car the next day. But today 3 days after I got the car back I was driving in my engine light comes on and the coolant light comes on. Now I have spent $900 at this dealership. They did an inspection so I know nothing was wrong with either one of the items before I brought it in. The car stopped moving. So I had to call someone, to come help me with the car. We open the hood and guess what the radiator cap was not on. I had no coolant at all. I mean they just flopped it on there and didn't tighten it. They were supposed to be put in a new battery and replacing the fuse link. They did a multi Point inspection but when they checked everything they forgot to everything back. When I went there to find out what was the issue with my car why I didn't have it. The advisor calls me the next day and said I didn't know how to get in touch with you. Mind you he's calling my phone number. Don't take your car to these people. I called the dealership today and ask to speak to a manager. Of course they couldn't find one for me to speak to if I could give this less than a one I would. There may be good advisors there but Sean is not one of them."

"I have purchased 3 cars from Nissan since 2017. And over the years the service has gotten worse and worse. I went against my best judgment and bought a 2023 nissan rogue. I was lied to during the sale. I was lied to during my 1st service appointment and tricked into buying additional warranty. The manager never answered the phone or returned phone calls. I had to come on site and hunt him down and he still lied and did not do want he said he would. Then I was lied to about my tire rod when I got an alignment and ended up stranded on the street with a broken tried rod on a 2023 vehicle. Car was towed to Nissan called them for 4 hours with no response s or call back and no one can tell me where my car is. I absolutely hate this dealership and I'm sure I will never purchases another Nissan."

"Jon Wright was our salesman for the vehicle we purchased. He was excellent and did not let us leave until we were satisfied. Excellent customer service."