Walmart Auto Care Centers

"Not just once, but three times now. I got to get a tire changed, just one. I have the wheel and tire seperate, I get there at 5:30-6, they have maybe one to no cars there. They reject me. I have a SINGLE tire. That’s it’s. It’s not stretched, low profile, big, it’s a regular normal commuter tire. I called 5 times to try and even see if they were able to take it before I waste my time and drive there, no answer. Go somewhere else."

"Approximately a month ago, I was due to have my tires replaced. I visited the Walmart Auto Care center at that time, only to be informed that they had not received the tires. Consequently, I re-ordered the tires, but each time I visited the auto care center during their operational hours, they were inexplicably closed. Yesterday, I initiated a chat with a representative named Jeffrey to request the cancellation of my initial tire order. This order was supposed to have been cancelled already, but it appears to be stuck in a 'delayed' status, preventing any action from being taken. Despite this, I am still being charged for tires that were never installed and will not be installed. It is worth noting that I was due to have the re-ordered tires installed over a week ago, but the Walmart Auto Care center has consistently failed to fulfill their responsibilities. Today, I find myself stranded on the side of the road due to a tire blowout while en route to drop my daughter off at school. Despite the posted operating hours of the Walmart Auto Care center being 7am - 11pm, I have visited multiple times after work, around 5:30-6:30 pm, which coincides with the time my appointment was scheduled online, only to find them closed. The customer service I have received, both over the phone and via text chat, has been subpar and discourteous. When I queried Jeffrey in the text chat about whether I would continue to be charged if the order never exited its 'delayed' status, his response was dismissive and unhelpful. Instead of offering further assistance, he abruptly ended the chat. In summary, my experience with Walmart Auto Care has been extremely unsatisfactory, and I would rate their customer service a 1 out of 10. This has been a profoundly disappointing experience."

"They don't answer the phone. After calling several times they answered and laid the phone down saying they would be right back, then never returned. When I called back and someone finally answered again, they went to check if they had my tires, then I was disconnected. But they've made it impossible to schedule online like other stores, so you have to play these games. I won't be back."

"I don't even want to give one star. DO NOT GO HERE! I have to go up there today and talk to a manager. So I came for an oil change on aug 21 2023. Kinda showed my butt and cried in the waiting area because it took 2 hours. I had to pay $30 for after school because i was late for carpool. Well they didn't even change my oil apparently and they put the car back together wrong and my car could have blew up. Missing a seal and bolts to my car. Which i just got new! I had to do my own oil and filter change on the side of the road in 90° heat with my kids in the car an hour later. It ended up being "free" according to Chris that's who helped me. It was free because they wasted my time and didnt even do what i needed done after 2 hours of waiting. I want those other 2 peoples job who worked on my car a girl and a boy. I am getting a lawyer. I cannot believe this happened to me. I have pictures ! They also told me they were going to put the wrong oil in my car after I said that's not what my car needs."

"They have horrible customer service. I pulled up to get a tire change someone came up to me and told me to park and they will be right out. They never came. I just left. Please have better communication to what you would like the customer to do in order to get service. I will not be going there again."