HippoHopp

"Upon visiting this establishment, I was disappointed to find several issues that impacted my experience and raised concerns about the safety and cleanliness of the facility. I have provided a one-star rating due to these significant issues, as I believe that prioritizing child safety is paramount in any establishment. Firstly, I observed multiple broken fixtures within the premises, as evidenced by the picture I have provided. This not only detracted from the overall aesthetic appeal of the place but also posed potential safety hazards. Additionally, there were numerous nails and wood pieces scattered throughout the facility, which could pose a risk, especially to young children. Despite my efforts to address these concerns by picking up the debris and seeking assistance from an associate, I was disappointed to find that the staff was unavailable for an extended period of at least 38 minutes. Furthermore, my disappointment continued when my daughter and I ordered a smoothie, specifically requesting no milk due to her allergy. Unfortunately, our request was not fulfilled, indicating a lack of attention to detail and customer care. This oversight could have had serious consequences for my daughter’s health and safety. It is also disheartening to note that this was not an isolated incident. During a previous visit just a week ago, my family and I had observed the same pieces of food in identical spots on the floor, indicating a lack of thorough cleaning and maintenance practices. In conclusion, I sincerely hope that this establishment takes steps to improve its cleanliness, safety measures, and overall customer care. A cleaner and safer environment, along with more attentive staff, would greatly enhance the experience for all patrons."

"First time there seemed alright, a little confusion online if you are attending a birthday party if you have to buy a ticket. Which was not made clear once I arrived. The most of the workers you could tell didn't really want to be there, so they kinda made you feel the same. The party coordinators were welcoming and fun to interact with. I hope it's better for others."

"We threw a party for our 3 year old, and all of the children had a blast! Even the adults enjoyed themselves. Overall, it’s the perfect place to take your small children. Very clean. I highly recommend! Once our party host Kaylee realized we were already onsite setting up, she jumped right in to help out."

"Clean with child appropriate snacks that where ready made and a menu of adult/ kid friendly options available. Rules where well posted and music was at a good level so you didnt have to scream to hear your kid. Amanda was a friendly staff member who promoted the upcoming Halloween event and I will be attending. Overall my nephew and I had a blast after quite a few dud indoor play places."

"Kids love this place. Lots of activity for all ages. Activities include mazes, structures, inflatables, air hockey and more….Nice that adults are not charged when attending a party. Place is clean and well run, although some of the inflatable are showing signs of use. They have 3 party rooms and the pizza they supplied saw pretty good consider they are not a restaurant. Parking could be a challenge. Visitors seem to come from around the building where additional parking is located."