AutoZone Auto Parts

"On 2/7/2024 I purchased several items and due to miscommunication on my part the transaction had to be canceled and returned several times. Ed was originally waiting on me but asked the PSM on duty, Kevin, to figure out the best way to fix my mistake. Kevin was EXTREMELY patient, knowledgeable, and helpful. He took his time to make sure that every issue was addressed and corrected. He was very professional in his demeanor as well as being humorous in regards to the situation in its entirety. Unfortunately I was a few dollars short to purchase all the items I brought to the counter. Upon hearing I was about three dollars short, Ed reached into his pocket and paid the difference so I could purchase all the items I had brought to the counter. These two gentlemen went above and beyond my expectations to make sure that not only were the issues I inadvertently caused were corrected, but that I was able to complete my purchase by assisting me by paying the difference out of their own pocket. In my opinion they both deserve some type of recognition for their willingness to go the extra mile to satisfy a customer. They could have done the bare minimum as far as customer service goes, but neither gentleman hesitated to make sure everything was handled at a higher level of customer service. I greatly appreciate both Ed, and Kevin for their kindness, patience, professionalism, and dedication to rectifying a mistake that was ultimately my fault. Please pass on my sincerest appreciation for everything they did that morning. Sincerely, Jesse D. Limón"

"Ideal. Many great personalities and several helpful people. Long story short, regardless of their attitudes, the job gets done."

"We were almost stranded hours from home but thanks to Darrell we are on our way. He checked out our battery, which ended up being our problem. He had a new one in stock. We are so thankful for him out here working hard to help everyone in GA!!!"

"Store is nice and stocked but was just not pleased with the service. There was a line of probably 6 people waiting there were only 2 people assisting customers. The manager was just sitting there along with another employee starring at the two employees actually working and not even concerned with offering to help. I was not refunded properly and the employee Ryan seemed rather annoyed with a simple question I asked. Seemed rather pushy to get me out the door. Just not a friendly experience."