Sleep Number 16 Mall Road, Barboursville, WV 25504

"We were informed that if we were not satisfied with our mattress, we could get a full refund. Apparently that is not true. We returned our mattress, however we are out $500 because no one told us that we would not be refunded the cost of delivery and pick up fee. We were never told this information by the salesman or the woman we talked to on the phone when we discussed that we would like to return it. We offered to pick up or deliver the mattress ourselves to save us the charge but they told us that was not an option. We were also told by the salesman in store that the pump was built in to the mattress. That is also not true. When our mattress was delivered, we were surprised to see them hooking up a pump underneath the bed. We could not even raise or adjustable base very high because it would pull the hoses on the pump. The salesman was aware that we were not interested in purchasing an adjustable base from sleep number because we wanted to be able to return it if necessary, and he never disclosed this information. We didn’t find out until we called to return it that the pump is only built into the base if you buy the base from sleep number. The mattress we received was the same model we ordered and tried in store (the P5), however we felt that the one we got was thinner than the one we tried. Also, when you have the bed at a softer number, it feels as if you are lying in a hammock with your feet and head up higher than your butt. We tried low numbers, high numbers and everything in between. The higher numbers were way too hard and the lower numbers were not comfortable at all. We had called to discuss this and she sent us to an article saying that you should have your bed adjusted to a number where your body lays flat. Well in order to do that, the bed basically had to be as inflated as it can get but that makes it way too hard and I thought the whole purpose was to be able to adjust it to however soft or hard you want it? Overall we are completely dissatisfied and do not plan to purchase from sleep number ever again. It is an overpriced glorified air mattress."

"Michael and the supervisor were awesome. Helped us with our kids so we could pick out our mattress. Definitely recommend for their excellent service!"

"I didn't order anything from this store. I was notified of a $20.00 credit I supposedly had? Next thing I know I'm being notified of my purchase??? I didn't do it!! Jeff Wadsworth"

"I’ll make this short and sweet. I’m blown away at the experience we had at Sleep Number today. Michael is on his game, I’m sure everyone is great to work with. I normally don’t care to write reviews, but I feel inclined to not gate keep."

"Chad was very down to earth not pushy and very informative. Very much appreciated and to be honest the bed sells itself so no need to be a pushy sales man… looking forward to the delivery day"