La-Z-Boy Home Furnishings & Décor 20 Mall Road, Barboursville, WV 25504

"We purchased a chair and two lamps recently and were very impressed with the service and quality. Bradley was very helpful in making sure we chose the products that were best for our space. We are thrilled with the result. Strongly recommend!"

"Very first visit here. Zana was my sales person. She was very nice with an absolutely gorgeous smile. She also was not pushy and allowed me to look in peace. I'll certainly ask for her next time I'm in."

"We went in to our local Lazy Boy store to to look at a recliner for my disabled wife. We had a rough idea of what we needed and wanted. We went back through the store and the first one that fit our list of necessities, color, style, leather for cleaning and comfort, wall hugging, but not a rocker (just 1 or 2 things), also pleased her 100%. Shawn came over to assist us and he explained our sales benefits and we agreed on everything. We walked back around toward the main desk, he went to write the bill of sales and we put our credit information into the machine and gathered the papers. We met at the desk and reviewed that everything was correct and we paid a small down payment. Within an hour if entering the store, we found our perfect chair, and completed the sales information and we are headed back out to our car. Shawn was polite, friendly, professional, knowledgeable, and a real joy to work with. He didn’t try to pressure us into purchasing more or items that we didn’t need. If ever we need anything else, we know where we are going to go, Huntington Mall Lazy Boy store and ask for Shawn."

"WORST SHOPPING EXPERIENCE EVER! I experienced so many issues (from the delivery personnel badly scratching up my floors to the furniture being damaged and poorly manufactured, even missing crucial center legs for structural integrity). The sales manager at this store spoke to me in a very unprofessional manner. Upon talking to the owner, the owner assured me that he would work to make things right and also agreed to replace the broken/damaged sectional pieces. He did not! After telling me he would call me with a timeline for the replacement pieces to arrive, he did not do so and proceeded to dodge my calls for weeks on end. I had hoped to change this review and add stars if the issues were resolved. Not a single thing was resolved several months later and several months since corporate La-Z-Boy sent a technician to my home, confirming that the pieces were missing vital center legs for structural integrity, telling me that corporate La-Z-Boy would absolutely replace them under warranty. Escalating this to the corporate level was a similar terrible experience. Someone will always "call you back" however this does not happen within the timeline they give. Plus, they (Corporate La-Z-Boy) directly lied in their correspondence with the BBB and WV attorney general by stating that I did not contact the third party delivery company concerning the damage to my floor. This has been the most stressful purchasing experience I have ever had in my life. I had a warranty that the owner (after agreeing to replace and expedite the replacement) refused to honor while providing no valid reasons for doing so. A warranty is a contract and the owner of this business refused to honor that contract. Corporate refused to honor it as well without providing any reason, given they are still manufacturing and selling this furniture. It makes no sense. I felt forced to involve the WV Attorney General Consumer Protection Department and while that was in mediation, the owner and the third party delivery company that his store and corporate La-Z-Boy hired (the same one that damaged my floors and misleadingly calls themselves "La-Z-Boy Delivery") left pressuring messages on my voicemail, telling me that I need to schedule for them to take my furniture out of my home. The attorney general's office mediated a refund of furniture and compensation from the third party delivery company for the damage to my home. I encourage others with similar experiences to reach out to the WV Attorney General Consumer Protection Department. They are keeping my complaint on file in case a pattern of similar complaints emerges. I had hoped that the owner and Corporate La-Z-Boy would just do the right and reasonable thing here and resolve these issues by adhering to the warranty, replacing this incorrectly manufactured pieces, and compensating us for the damage to our home. That is not the case. We have now purchased furniture from a competitor and will never do business with La-Z-Boy again."

"My husband and I needed a recliner for our nursery and we are very happy with the one suggested to us by Shawn Stoler! He was very knowledgeable and helpful in finding one that fit our needs and the space! I highly suggest lazyboy and ask for Shawn if you need help!"