IHOP 46 Rhl Boulevard, South Charleston, WV 25309

"Me and my fiancé went this morning and we were sitting in sight of the host stand, and we waited 5-10 minutes and our server Jolie went to the host stand and asked someone else to get us drinks, around 5 minutes later she said rudely you know what you want ( no name, how are you, nothing and we later heard her name from a host) when our food was ready someone else brought it to us, we were done eating by the time she checked on us 30-45 minutes not being checked on once then we had to ask a host for our bill. Over all the food was good but the server was not."

"We waited 20 minutes to be seated and 40 minutes on our food. Only to be given cold everything. The only thing warm was the milk. Felt like they forgot our food in the back and didn't bother warming it before bringing it out. Only got 2 stars because manager made it right by waiving the charge."

"Visited with my wife and two 9 year granddaughters, both adults and a kid got their food after a 30 minute wait. Our other granddaughter's food arrived after another 15 minute wait. First time I've ever experienced this, one person's food coming much later and then it was done to a kid. Yes, we shared off our plates to not let her be miserable. Got two different omelets, both were in a sea of grease. Both omelets had other offputting issues. One kid got a pancake dish and the other got a crepe dish, both seemed to enjoy their dishes. It was awkward as we arrived, we entered and stood and waited to be seated, and waited.. employees came to the entry station and just left, not saying a thing to us or the people waiting behind us. After 10 minutes or so we were acknowledged and subsequently seated."

"We went to this location today. This was the worst service and food I've had since ever eating at IHOP. Our food took a little over 40 minutes for our food which is eggs and pancakes. The food was mediocre at best and some dishes served cold or over cooked. We ate because we were hungry. The service was sub par. The server didn't get us refills til we got up went to the host stand and asked for the manager. The server hid out away from our table in the kitchen and our drinks were empty a very long time.The server never apologized or saw if we needed anything. Instead of rolling silverware they brought it in a basket with a stack of napkins. Also the server didn't follow the steps of service. The manager we will call her dirty blonde chunky Karen who refused to give us her name came with an attitude to the table. She was very short and wouldn't listen to our complaints. I asked who her boss was and she said she was the general manager and I told her we didn't appreciate her attitude and rudeness. She stated her Boss was Bob the owner. Well Bob the standard has fallen at this location. The servers talked about the customers and thinking people couldn't hear well guess what we heard every word you said and so did other guests. Employees also complained in the bathrooms loudly where other guest of the restaurant can hear. My nephews chicken tenders were rock hard and kinda burnt. My brother in laws food was served cold. My daughter's pancakes were not done when they finally brought the food. The ball was dropped from the kitchen, server, and manager . Instead of having attitudes ask "How can I help?", Validate concerns/complaints as this goes a long way in the service industry. Own up to mistakes and make things right as a restaurant. Things could have been different if the attitudes and behavior of the staff were different and the general manager was one of the worst so I guess the employees follow the example she sets. They did offer to remake plates of food stating it would only take 4 minutes but we said no as it took so long to get food we knew it would of been another 40 minutes on a remake. We will never be back to this IHOP. Some people in my party didn't eat at all and just went elsewhere to eat after leaving IHOP due to this horrible experience. The picture is of the overcooked hard as a rock chicken tenders."

"My breakfast left a lot to be desired. I wasn't very hungry so I went for something light and thought I never get crepes because they don't fill me up too much because they're so light and fluffy. That was not the case with the lemon blueberry crepe I had. Overall it tasted like grease and the hash rounds which I asked for well done, eggs over easy, and bacon. Much the same. There was a lot left on my plate when I left and I would definitely not order this again. It had been a while since we were there and our visit didn't make me want to go back anytime soon."