Firestone Complete Auto Care

"I was there on 2/14 and I believe Tyler and Ryan were the guys who helped me. Absolutely obsessed w them. Give them a raise. Was there for a pharmacy school interview and my tire popped on the way. Had a really long day & they got me a new tire and ready to go home SO FAST. Literally saved my life! Plus they were so kind and talked to me the whole time. SO SO appreciative of these two!"

"Had one tire replaced, heard a noise after picking it up. Took it back and they promptly realized the error. Super nice guys"

"They went to all lengths to make sure my vehicle was repaired on one of the worst days due to a snow storm. They were extremely nice and made it their personal business to make sure my vehicle everything worked before it left the garage. I couldn't thank them enough for everything they did for me."

"We were driving across Kentucky when suddenly our low tire pressure alert lit up - what a potential disaster on a Friday evening before Christmas! A quick internet search revealed there was a Firestone in Ashland, and we headed their way. Less than an hour later we rolled in, and the guys there jumped into action. They quickly patched the hole where we had picked up a nail, and we were back on our way. Disaster averted! So grateful to the pros who saved our trip."

"Would not recommend. Brought my vehicle in for an oil change. Technician "forgot" to put the cap on my coolant reservoir causing over $2,000 worth of engine damage, blew out my entire water pump, and additional engine damage is pending. I'm now looking at a total engine replacement (which basically begins at around $4,000) all because he "forgot" to do something. There was a problem vehicle in the bay and instead of paying attention they decided to be negligent and go between vehicles. Not only that, but the manager who oversaw that was FIRED for negligence regarding other things. And thier corporate isn't much better. They ruined my dream car that I worked hard to take care of. Corporate wants to total out my car and not even compensate for the fact my fiance and I now have to jump through hoops and we've been paying everything out of pocket. Firestone fidnt even offer a rental car. They just leave you stranded. Took forever to even put paperwork in to where I had to file a claim myself. Not to mention technician did tests of my car that he aparently was not qualified to do which I was later told by the GM. Sloppy. Lazy. Negligent. Overall just dissapointing. I even gave several chances to make it right (I had to go back to have them reset my meter because even after redoing my oil change- probably to hide the fact my engine was screwed- they STILL didn't reset my meter.) And this doesn't even mention the fact when my engine burned it it shut down on the highway which almost got me into am accident with someone else truck. They could have gotten someone KILLED because they were to lazy to check thier own work. The best part is my coolant is damn near neon orange. The cap is bigger than my palm and jet black to contrast. Where did the cap go you ask? INSIDE THE HOOD. SET BETWEEN TWO HOSES. Not even out of the car. He stuck it in my car and just left it there. Ridiculous. First time I've ever taken my car to a mechanic because I moved states a few months ago. I told myself to be patient and nice and not blast this on reviews but I'd rather it not happen to someone else. The only reason one star is deserved is because the GM and manager attempted to make it right but the damage was already done. If it wasn't for that I'd give 0 stars. Now I have a broken dream car that is basically totaled, I'm going to have lawyer fees and have to go through court or arbitration just to get even a rental vehicle covered and my car fixed. Just to recap foe ya'll - I came in for a standard oil change - left with over $2,000 worth of damage (not including the water pump price) and am looking at a total engine replacement which runs $4-8,000. UPDATE: I need a total engine replacement. 10,000$ because my car is a 1.4 cylinder dual transmission. Also thier claims wants to wipe thier hands clean and not even get me a car that is similar condition to mine. They want to give me peanuts for what they caused. Don't EVER come to firestone. Ever."