Dutch Miller Ford of Ripley 3315 Charleston Road, Ripley, WV 25271

"We purchased a 2018 Ford Eco Sport from Dutch Miller in Barboursville (love them). We had the vehicle 4 months & put less than 100 miles on it & it broke down during travel. It was towed to Ripley Dutch Miller Ford where it still lives…since April. We called several times for an update but apparently there were MANY cars ahead of ours. In June I called & asked for an update. They said it needs a new engine but couldn’t give me a timeline. Desperate, I let them know we were having a baby at the end of the month & already have a toddler & really need this second car but that didn’t matter. Today, we called & asked for an update but the gentleman who answered the phone was unable to give us one. It has been 4 months & we still don’t have an idea when we will get this vehicle back. We are struggling to make payments on a second vehicle we can’t even drive. I’m at a loss."

"10/10 experience with the nicest team. My boyfriend and I were traveling to NC when we heard a pop sound and my 2019 ford edge had a difficult time accelerating. We pulled over and saw this Ford Dealership was only 6 miles away so we made it there and we’re greeted with kindness and compassion (which eased my nerves because I was super stressed). The team let us know that it may not be a quick fix but they would do what they could. While I started to call some rental car companies they got my info and went to take a look. About 30 min later I was about to book a rental car when one of the service men came in and let us know the car was fixed. The turbo tube had disconnected and they were able to fix it! I gave him a huge hug and jumped up and down- They wished us well and sent us on our way! I cannot thank you guys enough for saving the day and for being so kind to us. Thank you❤️❤️"

"We purchased our used 2021 Ram truck here in 2022 and received excellent service. Our sales man was David Francis, and I feel he negotiated a good deal for us. When it came time to pick up the truck, it was detailed inside and out with fuel in the tank and a new state inspection sticker. The dealership took care of all paperwork and we received our registration from the state within weeks. I would not hesitate to contact David Francis aka ' the Old Dinosaur' to help me purchase a new vehicle here again."

"Dylan Osborne was my salesperson. He was quick to reply to my vehicle inquiry. Once we moved forward with the sale it was a mostly smooth process and communication was timely. I was not given the cost of the LoJack and warranty until signing but they did come down on the delivery fee which I was happy with. I am very happy with the Expedition we purchased. One issue I did have was that it came with a smoke smell which was not disclosed to me (I would have liked to have been made aware of that since I purchased sight unseen and I am sensitive to that). However, they did purchase an ozone generator for me which removed the smell and so far I am very satisfied. I would purchase from them again and would be glad to work with Dylan should I have need of another vehicle from their dealer."

"This dealership went above and beyond to make this an easy buy! We drove over 2 hours to get there and when we walked in the door they had everything ready and waiting for us. Lane helped us meet every need and answered all of our questions! Super personable dealership and great employees. Not a bad thing to say about our experience. Will definitely recommend them to anyone!"