Hand and Stone Massage and Facial Spa

"This is a great place, wonderful staff, 10 out of 10 recommend. But hands down the best massage from Kefa ( I might’ve butchered the name) lol he’s a black male, very gentle and professional, he explained everything he was doing and kept it all professional, he made you feel comfortable and not awkward. if you go to H&S, ask for this brother. Overall great and friendly staff."

"If I could give it a zero, I would. 2 times in a row we have booked a massage session here, that I have shown up for the appointment and they have no record of any appointment. Despite speaking to them on the phone to book and confirm. The times I have had them successfully not screw up the appointment and have gotten massages here, I regretted not waiting for a spot to open at the Greer location. Been a hand and stone member for pushing 4 years, never been disappointed at the Greer location, and never once had a comparable or even satisfactory experience at the Greenville-Woodruff Road location. I am not sure why they continually fail, but go elsewhere."

"Scheduled a massage for 2pm, received confirmation of the date and time and then a text a couple days prior asking me to confirm. The morning of, I get notices that my massage is at 10am, and then I get a notice it's been cancelled. I called and they have me down for neither 2pm or 10am, but 1pm. I can't make it at 1pm and they have no 2pm slots left. I realize it's an automated system, but if it isn't reliable then I don't want to use the business. I worked my entire week around this. To add, while the person I spoke with repeatedly mentioned that it's an automated system (which, again, I understand) there was no "I'm so sorry this happened", no acknowledgement of the error on the business's side and how that affected their client."

"Been coming here for years never had to cancel short notice, but the 1 time I did for a family obligation to my 2 autistic children the extremely rude front desk clerk working tonight tells me there's nothing they can do unless I pay a 35$ cancelation fee or half the cost and something thats on the sight. Like I get policy but there has to also be room for humanity as well, business thrives on return customers guess that won't be a thing for me anymore"

"It was easy to an appointment and good availability on short notice. I was greeted promptly and my massage started on time. My therapist was very friendly and did a wonderful job addressing my concerns."