Firehouse Subs Richmond Hill Commons

"It took a long time to receive my small sandwich. The lady behind the counter threw the bag up on the counter with attitude and the bag was greasy. You know if the food wasn't so good I'd never come here again."

"The sandwiches are great, but sometimes orders with requests like "no sauce or dressing" are made with sauce or dressing. It's not always easy to spot on a quick check, but it's a good idea to check if you have special dietary needs."

"Food has always been great with past orders. However, I placed an order thru Door Dash this morning. Store hours say open 10:30am. After placing order, dasher arrives at 10:45am and store is closed She waited til after 11am and no one was there. Very aggravating to wat 45 min to only have my order cancelled. My dasher contacted me and had to order elsewhere and now I'm back to waiting 30 min to get food. Won't order with this store in the future."

"I’m currently wheelchair bound so my husband went into the store along with my son to purchase food for us. I asked for the Spicy Chicken Sub with no onions, lettuce, or mustard. Once we made it home, I noticed the sub was loaded with lettuce after I asked that it not be on it. I was willing to just pick the lettuce off and eat it anyway but while I was chewing I noticed there was no spicy/Cajun mayo on it either. At this point I’m like, let me just try to enjoy it with the pickle. The spicy mayo is what makes the sub a spicy chicken sub. To my surprise, neither one of us had a pickle on the side. We had just visited firehouse the day before and it was so good to where I asked if we could eat there again but this time, they failed. I called and asked for a manager in a very polite tone. The lady on the phone said sarcastically,” Oh, she wants a manager.” The manager asked the details of our order and told us to bring it back and she’d remake it. I told her we had finally made it home and coming back out tonight was an inconvenience for us. My husband had just gotten off from work and We don’t live close by. So, she said to bring it in whenever she is there and they’ll remake it. She also made it seem as if the mistake was so minor by saying very flatly ,” So the only thing wrong was there was lettuce and no spicy mayo and no pickles for each sub.” We spent gas and money with them twice in a row and all she would recommend is bringing a bitten off sandwich back so they can remake it. There was no apology or anything. That will be the very last time and dime I spend with them."

"The food was tasty but I asked for no onions and it was even on my receipt. Otherwise the food was good and I was in and out quickly as I was the only ordering customer in there at the moment. Would have been 5 stars if she just skipped the onion."