Tires Plus

"I spent four and a half hours to get four new tires put on my car. That is way too long. And I had an appointment too. I will say they eventually got the tires on there. But there is no way I would ever suggest you go to tires plus. They just take way too long."

"I’m not sure of there names but 4 employees exceeded beyond my expectations. The one that worked on my vehicle, I’m beyond grateful for him to find out why my vehicle was shaking when I was hitting my breaks he was the only one who fixed it when I took it to a previous place they couldn’t even fix it, but he did. The other three that helped me when I fist came in besides giving me the bad news on what they found wrong, they did it beyond professionally and told me in private by taking me into the shop area and showing me, getting the parts in beyond quick which each part got there in under 30 minutes and doing everything they possibly could to make sure I was comfortable and satisfied with everything. No other locations or car auto place has ever treated me the way they did. It was an amazing experience. I’m not sure who they were but one individual helped me on Sunday when I was there on Wednesday."

"0700 appointment today for a set of tires & an alignment. Easy stuff. Dropped the car off the night before so it’d be there for the tech to work it first thing, since I was the first appointment. It’s now 1600 hours and it’s still not ready & I’m still sitting here. Unacceptable. I’m a business owner & I’d be out of business if this is how I ran it. I’ve spent $3K-$4K in this store over the last two years; never again."

"I presented to Tire's Plus on 10/30 for a courtesy battery check because my vehicle would stutter before starting. Stacy provided me with battery check and I was informed it was it at 97% and was not the reason for the stutter start on my vehicle. Due to my battery being good I was informed that I possibly needed a new starter or alternator but that this determination required a vehicle inspection. I returned my vehicle to this location on 11/1 and since it was late in the day told a vehicle inspection would be started on 11/02 to determine the cause of the stutter start. On 11/02 I received a call at 10:57 AM from Stacy informing me that the battery and starter were not the problem and that I needed a new alternator along with some other recommended maintenance. I agreed to having a new alternator and oil change completed. I was called at 4:02 PM and told by Stacy that my existing battery was dead and that I needed a new one and she needed me to authorize the maintenance. I questioned as to how a battery that was checked multiple times prior to was now dead within such a sort span of time. Stacy was unable to provide a clear answer. She eluded to my alternator killing my battery but the battery was at 97% per her check and deemed serviceable . I continued to question how my battery was now dead when this was never an issue prior to the new alternator. Stacy was not able to explain how my battery was now dead within a few hours. I was then forced to purchase a new battery in order for my car to be serviceable. Upon picking up my vehicle I asked for an itemized list of maintenance. I was charged $49.99 for a standard oil change and had to request a coupon be applied so that the oil change was reduced to $32.98. I do believe that my car battery was left not charging while maintenance was conducted and that this location is at fault for my battery going dead. In total I spent over $1100 for an oil change, new alternator, new battery, and vehicle inspection. After further review this location has a current F rating on the Better Business Bureau. Avoid at all cost."

"Funny story kinda. I got a flat tire at two in the morning drove in a donut for a few hours. Yes I know totally unsafe. But anyways was looking for places to change my tire because I still had almost 12 hours more to drive. Called and spoke to Stacy. She was absolutely amazing great customer care service. Super friendly and funny. She got me in and out of there with the tire in less than an hour! And thank you so much Brandon for changing the tire out on short notice! Y’all are the true MVPs"