The Oaks At Broad River Landing

"Absolutely TERRIBLE office staff, the only person who was helpful and actually knew how to do their job unfortunately switched to the Savannah building. The staff in the office fails to return countless messages and emails - and if you did happen to get someone in the phone they were incredibly rude and unhelpful. Even trying to leave this property is a headache and a process that has taken way longer than it should have. They have no idea what they are doing and gaslight you by saying they’ll reach out with answers and then ignore your phone calls and never return any messages. A terrible place that I will NEVER recommend to anyone based on the office staff alone. I would give them no stars to be honest if google would let me post without selecting an option. ***I'd like to update this review as I have continued to reach out to this property multiple times since posting, and the first/ONLY time I actually heard anything back from this business was once I originally posted this so I am hoping by re-posting someone will actually answer me. I was given an email for a Latonya Rogers and she has not replied to any emails / calls. I would like to be contacted ASAP about the experience I've had with this business and the staff that runs it***"

"The apartments are great, the size is spacious. I don't normally leave reviews like this, but this seems to be the only way to make a problem brought to their attention. Danielle is very friendly but the rest of the staff are lazy. No one responds to messages or calls even Danielle, not even on the resident portal, my husband has been trying to get them to correspond for weeks now and no response. He's busy in the military so it's not like he can make time to go out of his way to talk to them have to face. Even our neighbors are struggling in getting a hold of anyone without going to the office. They were extremely lazy with moving us in and out neighbors too apparently, so it doesn't seem like an isolated issue, they don't respond to emails either. They say they'll do something but then they don't, Alicia was extremely lazy when we asked about amenities and the complex. Didn't offer to do a walk through or show us anything, had to do it all ourselves. Had to ask for this or that, and you literally have to go to the office every time you need a response from them. They can't be bothered to respond to you over emails or on the portal. Hoping something changes with their attentiveness and that they start showing more compassion with their work here. Extremely sad it's like this at almost every apartment complex nowadays. Don't keep making people go out of their way to come to you in your office, especially in this cold weather and with work schedules being so crazy."

"I absolutely LOVE the stuff here and the community itself. The deposits are more than reasonable (most places it's 2 months down with not the best credit score) and the apartment sizes are fantastic. I had recently lost my mother to cancer and the fell behind etc etc and the staff here is more than understanding and compassionate! I feel like an individual here not just an apartment number. I recommend The Oaks at Broad River to everyone looking! I couldn't be happier with everything and everyone here!!!!"

"This place is horrible. I’ve been In contact with the property manager for about a month (I have emails). She promised she’d have an apartment ready by the promised date. I’ve been following up weekly. She assured me an apartment would be available. I explained to her how important it is to have an available apartment the promised date due to my mother’s lease expiring. About 4 days prior to the date, I reached out. She had her new leasing agent, whom had her baby at the job in the office while working, tell me the apartment wouldn’t be ready for almost a week after the promised date. We cancelled the lease and she hasn’t mentioned anything about refunding the admin fee. I’ve sent several emails and she hasn’t responded. Don’t walk, run from this place."

"I had a fantastic experience touring the oaks, and I’m excited to submit my application. The manager, despite being short-staffed, was incredibly helpful, which left a great impression on me. The amenities and atmosphere were exactly what I was looking for, and I look forward to becoming a part of this wonderful community."