Whaley Foodservice 137 Cedar Road, Lexington, SC 29073

"Charged $1100 to change heat switch on my steam table ( switch cost $17.59)yet was charged $100 for each (5)needed actual work time was less than an hour yet charged for 3 hours work never again this is legal extortion"

"We got good prompt service but no estimate and a surprise bill that included over 450$ trip charge to drive 30 miles. We will never use this company again."

"I spent over $800 to have a switch fixed on a milk cooler which took over 2 months to complete the job only to be charged another $230 for them to come out less than a month later and diagnose why the machine they just fixed doesn't work. Call Bryan's Resteraunt Service and save yourself some money and actually get the machine fixed"

"This company customer service is absolutely horrible ever since I found out Melissa is no longer employed there. I use to send everyone there because her voice over the phone was very calming and she listened and understood and I always felt like she put me first. Lately talking to Steve and Rebecca I think that's her name I feel rushed and like my business don't matter. I've never in all my 25 years felt so disrespected!!! Please consider training your employees on customer service because those 2 lack it greatly! I have now taken my business else where and I'm encouraging all my friends with businesses to do the same. Should have considered letting Melissa teach them before she left!"

"I would give this Whaley Food Service zero star for the reasons below. 1/ Technician is NOT experienced at all. The whole time he was on the phone with some one who directed him what to do. He was not sure what part fail and just replaced it on guessing. First try did not work so he came back the second day because he said he need another part. Of course I have to pay for all his trips back and forth. After he finished the job there were parts from the oven still laying around (I found out later) that I have to put them back myself. 2/ Technician got no idea about the service and warranty. When I asked about warranty, his answer was 9 days on parts. I never heard of such warranty in my life so I asked him if he is sure about that then he said let he call and find out . 3/ About the charge, it was over twelve hundred dollars just to replace 2 parts that he wasn't sure which one failed. I thinks that is a rip off. If you need service , please avoid this company."