Home Services at The Home Depot

"No answer... multiple calls."

"Bought a carpet here for a home I was selling. Toke them 4 months to install. They installed less than half and the installer that Home Depot picked US Installations said the carpet was damaged. Toke Home Depot 3 months to order the correct amount of carpet. Tried to get my money back to get another installer but they said they couldn't do refunds until completely installed. Manager at the store Wendy won't talk to me on the phone and I had to call Home Depot customer service to talk to someone. Do not buy carpet here!"

"I purchased carpet and installation with a "25 year" warranty. After less than 2 years, I could see wear patterns. I took my receipt to the store to 'file a claim'. The person I needed to speak to was not there, told they would call me. A week later, no call, so I call. Multiple calls later, I get the "right person" who will file the claim. A day later I get a call that I have to prove I had the carpet cleaned (nothing to do with wear patterns), so I provide that, 4 times. (Fax was lost, etc). So, after all is said and done, again, we begin the process of waiting to hear back when they will come and look at the carpet. No follow up. More phone calls. No follow up. No further along than when I started the claim weeks ago. If you are going to make a large investment in your home, like carpet, you'd be better off with a local flooring/carpet company. Buy your screws from Home depot, but base your big purchases on customer service. (I've written this while on hold!)"