OmegaServices Spartanburg, SC 29302

"We had a the unit go out in our wine cellar and Omega was listed as the closest people that could service it. James came out promptly and told us what the repair would cost and how much a replacement would be. We decided to replace the unit. He told us three days to manufacture the unit and three to ship-from California. Two weeks later and no word from him. Wouldn’t answer my calls so I asked my husband to call. He answered that call and said the unit had arrived damaged so he returned it and they would be shipping another. Now he won’t answer my husband’s calls either so today I called the supplier. They said they had given him an estimate for a replacement coil a month ago but never heard back about anything else. Couldn’t find an order for a replacement unit at all, much less a return and a second replacement. Six weeks waisted and who knows what has happened to our wine in that amount of time. If he can’t or won’t do the work, why not just tell us that so we can find someone who will. Do not use this business! Very unreliable and dishonest. Would give zero stars if possible."

"Several years ago, I called in Omega Services to service a gas oven that was not working. When I saw the attention to detail that James displayed, I asked him to service the gas stovetop. He cleaned the entire unit quickly, ordered parts, and then came back when the parts came in. My father was pleased with the work and we keep Omega Services card on our fridge. Flash forward, my refrigerator is leaking! So, I called several establishments that have local numbers but are in other cities (Columbia, Gastonia, etc). They only come to Spartanburg on certain days and the soonest I could get service done would be mid-July. One nice lady recommended Jim at Omega Services, which I really appreciated! When I heard the name, I told her that I did not realized Jim worked on all appliances. He does! So, I called Jim and he said he would come out to see if he can help. I will be sending another review once that job is done! I know that I will get a fair estimate to do the job and that the work will be done well."

"Igniter problem with cooktop, and "reputable" Thermador repair guy from Charlotte came out to fix it... and nearly destroyed our $5K unit. Left it like that, then called a week later to say new parts didn't exist... and that was that. I saw previous reviews on here, and didn't want to call Omega... but had no choice. SURE glad I did! Hard time finding parts, but my cooktop is totally restored... and after just 2 weeks after contacting him. VERY nice workmen, and have NO clue what the previous negative reviews were all about."

"James provided an excellent and professional service... pre Covid disassembling our appliance to determine the defective part... and after 4 months waiting to get part from manufacturer... reassembling everything! Works perfect again! Highly recommend!!"

"If I could give James a zero I would!! Came out to look at Viking stove and said he needed to order a few parts, be back next week. Never heard from him again after multiple phone calls and texts!! Don’t waste your time on this guy he is not honest. He has a reputation of this type of business behavior. His business is a joke!!! Obviously disappointed, jerk!"