Starbucks 9124 Ford Avenue, Richmond Hill, GA 31324

"I don't drink coffee so this place doesn't impress me at all but with that being said my wife loves it and I stopped in to get two breakfast sandwiches and two drinks on my way home. The total was around $25 and all I had was a $50 bill, when I went to pay the girl told me that she could not accept my $50 bill because they don't take large bills. Even when I mention she had about thirty or forty dollars in her tip jar she could have easily made change she told me she couldn't. I don't think I'll be going back the wife will have to get her own coffee from now on."

"The food was good and the staff was nice and extremely hard-working, but the wait time was quite a bit longer than one typically finds at a Starbucks. However, it wasn't due to staff not doing their jobs as they were all working hard and constantly on the move. But between the drive thru, in person, and mobile orders, they were just crazy busy. The bathrooms were okay (not the cleanest, but okay) and one of the bathroom doors didn't lock."

"I have consistently attended this location for nearly five years. Rarely does one get through the drive thru in under 20 minutes. Many locals have caught on to this and attempt to park (often far) and walk in. This place is fine if you are not in a hurry. THE SKINNY: 1) Usually very friendly staff. In my experience, interactions with staff have been very good—above average. 2) The tiniest piece of land I’ve ever seen a Starbucks location. Parking is ridiculously limited. Often, cars cannot pull in because it’s too tight between the curb and the drive thru. Many park somewhere else and walk (err, hike) to the door. It’s like investors decided to buy a sample of property and accepted a “tiniest-possible-space-for-workflow challenge.” 3) There is almost always a long wait of around 20 in the drive thru. I often remedy this by ordering ahead. Sometimes I still have to wait for the order, but I get it’s like that sometimes. WHY I AM DONE WITH THIS LOCATION: Several times, while carving out 20-25 minutes to “grab” coffee in my busy day, I’ve wondered why I keep coming here when there are other local choices? However, I like a drive thru option (no other local coffee place has that) and awards points, so here I am. Yet, I’ve been coming here for five years and I really WANT things to improve. I’m also attempting to be balanced and fair in evaluating my personal experiences. Yesterday, was the last straw for me. I ordered ahead for two items. Said items were ready at 12:24, according to my app. There was a long drive thru line, so I parked and walked up to the door and there was a printed sign stating there would be no inside pick ups that day, and that everyone had to use the drive thru. So…I went through the drive thru, and at 1:48, after waiting 22 minutes (I arrived there a few minutes after the ready time) to receive my barely-hot latte that was filled maybe all of 2/3rds of my cup. In fact, to get in line, I passed two gentleman parking a huge truck who went inside Firehouse Subs (next door). They eventually came out maybe 10-12 minutes later carrying a very large order while I was still in line to retrieve what I had ordered nearly 30 minutes prior. :/ I am not one who gets aggravated easily. However, over and over, this establishment inadvertently conveys that management does not seem to care about customer retention—and we will come anyway. Therefore, I am taking my $2K per year average of investment to a locally-owned establishment. I regret not doing this sooner, and frankly, it was Starbuck’s “convenience” that kept me attending. Still, I can drive less than a mile east, park, walk inside, order and leave in the time I would be waiting here, all while investing back into the community. That is all. I’m sorry for the great staff that has to deal with these challenges."

"I enjoyed the roasted red pepper egg white bites and a chai latte. I ordered thru the mobile app and walked inside to pick up my order because the drive thru line extended around the building. The interior has a an industrial feel . My visit was on a Saturday mid-day. I used the restroom before checking out and this is the reason for 4 stars. Restroom had a lot of trash on floor, the toilet did not flush well and the sink was stained with ill-fitting fixtures."