University Medical Associates of Aiken 934 Dougherty Road, Aiken, SC 29803

"Poor customer service (sporadic answering of the phone and sometimes rude treatment on phone/in person) and sadly, a lack of compassion/professionalism from receptionists and one of the PAs. Office/clerical issues that were almost impossible to get corrected and resulted in a 6 week delay in important referrals and care (cancer related). Cancelled appointments on their end that resulted in me being charged when I was sick on the rescheduled day. Long wait times (30 minutes plus) in the waiting room and long wait times after being taken back to a treatment room (45 minutes plus) on several occasions. Will be changing my primary care provider asap."

"Good luck getting someone to answer or return a call, referrals are non existent, I take that back, they refer you to doctors out of your network. Arrived at an empty office and the receptionist still had excuses as to why they can't answer the phone. Find a different doctors office if you want care. It's a shame, because Dr. Youman is wonderful, good luck getting past the horrible receptionists though."

"There are several front desk workers who are incredibly rude. I never leave reviews but everyone in my family experienced the same disrespectful behavior over the past 3 years. Very unwilling to help and quick to take shortcuts or interrupt you mid-sentence. My father came in frantically, asphyxiating a while back and he barely convinced them give an EMERGENCY allergy shot. Don’t expect a call back, EVER. They will not get you in for weeks, and when they do rush you in and out and roll their eyes if you have questions. I had a question about a medication refill and it was evident the receptionist was not listening to a word I said and was completely unhelpful and rude. Also, Dr. Youmans has been my GP for several years and i have never seen him before in my life. Will not be returning."

"I went in yesterday without an appointment due to some symptoms that had suddenly come up and were preventing me from going to work. The staff and especially the PA Megan Plunkett could tell I was scared because of what I was experiencing; and they did a wonderful job taking care of me and making me feel better and less anxious. I appreciate the caring attitude everyone showed me!"

"I don't typically leave reviews but after my recent experience at University Medical Associates of Aiken I feel compelled to leave one. My recent experience unfortunately aligned with some of the other recent negative reviews I read. I was disappointed with the staff from the front desk receptionist, to the nurse, to even the physician. I've honestly had better customer service experience at fast food joints, I would think a "professional" medical facility such as this place would exemplify better character. I try to give people the benefit of the doubt and realize sometimes people are having a bad day but my whole experience was bad enough for me to leave this review and make the decision to most likely not return for primary care or any service at this facility. Good luck and God bless."