The Spa at West End 714 South Main Street, Greenville, SC 29601

"Today was my appointment for a nail polish that I didn’t make due to an emergency call from work and having to go into work and I get a email at 10:30 stating that they were going to charge my card even though I wasn’t at my appointment I called them at 10:30 AM And was rudely spoke to by the manager that she would not refund me my money that the appointment had to be canceled in 24 hours. They charge my card on file. Anyway warning if you have a card on file and you miss an appointment even though it’s 30 minutes after the appointment needs to be canceled before that sad to say I will not be doing business with this place no longer"

"Excellent little spa with terrific staff! Great selection of services, definitely recommend the body treatments! That said, I would love to see them upgrade the relaxation area. Get rid of the cheap folding tray table and add some live plants to soften it up. Other than that, it’s a great little spa in the heart of downtown!"

"I’m in town visiting friends and we decided to come out and get pampered for a little bit, and let me tell you it was so amazing! Carly did my facial and she was so sweet and did a fabulous job. I felt completely relaxed and at home the entire time I was there."

"Used to be my favorite location for massages but it's just gone down hill the last few years. Too many different massage therapists will talk to you during the entire service. Even after subtle and not so subtle hints that i want to relax and be quiet.. The vichee shower is the only reason for the high rating."

"Was given a 6 mo. gift certificate. At the end of the 6 mos they kept debiting my boyfriends bank. I called the 1st month and the girl said she was sorry and would stop it and let her boss know. The 2nd month I called again and got the same girl who remembered me and promised to fix it and let her boss know. As soon as I hung up, I emailed the owner personally. Never got a response. The 3rd month the spa called asking if I wanted to book. I explained again & she remembered me. Said she’d tell the manager. My boyfriend just got off a 30 minute call w/the owner and they refuse to refund almost $400. Wanted me to come back in. I refuse She told him all those people are no longer there. She said if he showed them a “6 month card” that he was supposed to get when he bought the package, they’d refund it. But he was never given one by someone who is no longer there. He was told several times that all the people including masseuses that worked there are gone because of issues. I was given the 2 hour massage package and struggled to get appointments because they never had anyone available for the 2hour. The 3 different masseuses I had were terrible. I left in pain with each one. One kept roughly massaging my shins!!!! I’m left with nothing else to do but seek legal help. I wonder how many other people they scammed???"