Superior

"Very convenient, My clothes are done the way I like them."

"I brought in a tux on a Tuesday to be dry cleaned. It was promised back that same Thursday. Went to go get the tux on Saturday for an affair that my husband was attending that night and they were unable to locate the tux. The person behind the counter working at the Hilton head Island superior cleaners really was not all that concerned about the loss of my tux. There seem to be no sense of urgency on her part. She even invited me back to the area where all the dry cleaning was being stored and said that I could look if I wanted to. My tux was finally located about 3 1/2 hours after I initially left the dry cleaners. No exclamation as to what happened, no offer to help me get my dry cleaning, nothing. I would’ve had to drive 30 minutes back to pick it up. No offer to comp the dry cleaning no offer to bring it to the superior cleaners closer. Finally went to go pick up my dry cleaning and was told I had to pay. I expressed my distaste for the way things were handled and felt that I did not need to pay. The lady behind the counter, the same lady from Saturday, said the manager said that I had to pay for the service which was the dry cleaning. I asked for the manager and the owner to call me. I have yet to get a call from either of them so that I can speak with them about the unprofessionalism of their worker, the lack of their customer service, the safety issues that their workers allow their customers to be in by going to look for their own dry cleaning, and lack of a deadline that this company seems to have. Obviously they don’t care about customer service or inconveniencing their customers at all. I will never use them again and will not recommend them to anyone.The sign out front says new ownership better specials better prices… If this is a new ownership if I were the owners I would go ahead and sell now why they still have a chance."

"If there were a "zero" star, I would use this. Completely ruined my husband's tuxedo shirt by pressing the pleats wrong and shirt came back with a stain that wasn't there when I brought it in. Pointed it out when I went to pick it up and they resubmitted. Shirt came back with pleats pressed even worse and stain was still there. No refunds--credit only which I will never use. Sent to Door to Door and they fixed all the problems and were cheaper by almost $2. Sent an email to them and they never responded. Will never use again."

"They tell you same day cleaning is on the same day and to pick it up at five but when you show up at five they're closed"

"I frequently use dry cleaners - 1 to 2 times per week. I made the mistake of choosing Superior Cleaners while on vacation in Hilton Head. They completely ruined one shirt - refused to reimburse - and the others looked as if they had aged years. I should have believed the other online reviews about Superior Cleaners. Look elsewhere if you need a dry cleaner in Hilton Head."