Pool Scouts of the Lowcountry

"You guys and gals do great work! i think our 25-year-old pool is looking better than ever."

"I was on a family vacation - our rental hadn’t cleaned the pool when we arrived - no response from rental agency! I immediately search the area and found Ray! This is the most professional owner , I have encountered in doing business. He immediately had us scheduled for first available to address my issue and continued to check with me as I dealt with the agency’s issues. Even stopped by after the agency cleaned the pool to check on things .. True customer service - I highly recommend anyone in the area to use Ray for their services …. Cannot appreciate the professionalism and help that someone didn’t need to provide to an a person staying there for a week! Truly appreciate your character!"

"I’ve been a customer of Pool Scouts for probably close to a year now. One of the features I really liked about their service was the report card I would get emailed with before and after photos of my pool after each service. I have a card on file to make it easy for auto payments. Yesterday, I received a report card with yesterday’s date on it, photos, and the attached invoice. My debit card was charged. When I got home I discovered that my pool was NOT cleaned. It still has algae on the walls and leaves at the bottom of the pool and two dead frogs floating. Whoever filled out the report card completely falsified it and used old photos of my pool. To have the audacity to falsify a report card and charge me for a service that was not completed is so far beyond unprofessional. To top it off, I’ve called two days in a row and left two messages with their answering service and they can’t be bothered to call me back. Beyond bad business."

"You know it's great service because your pool is beautiful all the time. Lowcountry Pool Scouts come out right on schedule ... they clean the pool, blow the deck, add whatever chemicals are needed. They email me a report on the spot with the before & after pictures ... again, now my only job is enjoying the pool! Not cleaning it ..."