Ferguson Bath, Kitchen & Lighting Gallery

"Same experience others have had. No idea why the front desk is there, not once did the clerk acknowledge another human walked past her or that we were there. No one was available to ask questions. One other sales lady was helping a customer not once acknowledged we were there. We waited around for 10/15 minutes. Left & went to Dave's Appliances & got a awesome stove & dishwasher. Yes they lost a 4K sale"

"DO NOT BUY HERE. THE STAFF IS INCOMPETENT. I RECEIVED A DOA ULINE ICE MAKER AFTER SPENDING $65,000 IN APPLIANCES. WELL ACTUALLY FIRST THEY LOST ONE OF MY ICE MAKERS SO I HAD NO ICE MAKER. SIMULTANEOUSLY ALSO HAD A BROKEN WALL OVEN DOOR WITH A REPAIR HAPPENING 8 MOTNHS LATER AS THEY FORGOT TP ORDER THAT PIECE. WE MOVED IN AND TURNED APPLIANCES ON IN MARCH 2023. I HAVE BEEN CALLING SINCE APRIL OF 2023 AS THE ICE MAKER IS FULL OF WATER AND STILL HAVE NO REPLACEMENT. I WAS TOLD I NEEDED A REPIR BUT THE UNIT IS ALSO FULL OF MOLD FOR THE PAST TWO MONTHS. I DID NOT GET REPLACEMENT PARTS WHICH I LATER REFUSED TO ACCEPT WHEN TEHY DIDN'T COME BUT I ALSO NEVER GOT THE REPLACEMENT UNIT I WAS PROMISED OVER TWO MONTHS AGO NOW. SHARI AND JOEL ARE A TOTAL JOKE. BUY ELSEWHERE. YOU CAN GET BETTER CUSTOMER SERVICE FROM ANYWHERE AND I REPEAT ANYWHERE ELSE. I HAVE BEEN WAITING 7 MONTHS FOR THIS PROBLEM TO BE RECTIFIED. MY BUILDER ALSO TOLD ME HE HAD A NIGHTMARE WITH ONE OF HIS OWN APPLIANCES NEEDING REPAIR AND THAT "JOEL USED TO BE GOOD" GO ONLINE AND SAVE YOURSELF THE HEADACHE. I DID HAVE SOME DAMAGE WITH AN ONLINE APPLIANCE PURCHASE WHICH WAS RESOLVED IMMEDIATELY BY SOMEONE OVER THE PHONE FROM ANOTHER COMPANY WHO ACTUALLY CARED ABOUT THEIR CUSTOMER SERVICE. OH YEAH AND I AM YELLING IN CAPS. I AM FURIOUS!"

"There was a guy in the parts department who helped me find a replacement aerator for my Moen faucet. I wish I knew his name. I was so out of my element trying to fix my faucet, but I brought my end piece in, and he found the exact right match and he didn’t even charge me for it! He was so kind and was an answer to prayer with what had been up to that point a frustrating process. Thank you!"

"Shari is the bomb, she is very knowledgeable and honest. Pointed out many non-obvious advantages and disadvantages to selections. There was no time pressure during our appointment. Yes the prices are high this is not Lowe's or Home Depot."

"If you want customer service, then this is not the place. Told person at the desk what type of item i was looking for, she pointed in the general direction. I looked around, had some questions but no one came. Went back to front desk and requested help. She came but was not knowledgeable about the different features. I would think if someone is interested in spending$$$, customer service would be a priority."