Exotic Underworlds

"The place stinks of dead fish, feces and mildew from the moment you hit the door. The water quality in many tanks is poor. I didn't waste much time here. this is how they take care of the animals they intend to sell. I really don't know how they got a 4.7 star rating."

"HEARTBREAKING I am compelled to write this review after a deeply disturbing visit to Exotic Underworlds, a place I wish I could erase from my memory. From the moment my boyfriend and I stepped inside, we were hit by an unbearable stench, a clear harbinger of the negligence we were about to witness. Our hearts sank as we encountered a solitary clownfish in a grimy tank, devoid of an anemone companion or any semblance of cleanliness. But this was just the beginning of a series of harrowing sights. As we moved on, we saw rats confined in squalid cages, seemingly forgotten, with no food or water in sight. The surrounding shelves were coated in dust, cluttered with empty boxes – a testament to the apathy that reigns here. The merchandise selection was pitifully sparse, signaling a business that has all but given up on providing for the basic needs of the animals or their potential adopters. The reptile section brought us to tears. The neglect here was so severe; it was as if compassion had never crossed the threshold of this establishment. Bedding, soiled and unchanged for what looked like months, water bowls empty or filled with filth, and every reptile plagued with mites. Our hearts broke for a ball python, so visibly stressed and terrified, without a single hide to offer it solace or security. The cold touch of another ball python we handled confirmed our worst fears: adequate heating was non-existent, leaving these cold-blooded creatures to suffer through the chill, especially after hours. Against my better judgment, I couldn't leave without rescuing one of the ball pythons, now our "project snake," infested with mites to the point of affecting her eyes. This rescue comes with the heavy burden of rehabilitation, a cost we bear out of love and a deep sense of injustice for the condition in which we found her. This store is a prison of despair for every creature it houses. The negligence, the sheer disregard for life, is appalling, unacceptable, and utterly heartbreaking. We vow never to return and implore anyone reading this to steer clear, to not support a business that treats living beings with such contempt. The conditions at Exotic Underworlds are not just deplorable; they are cruel. This place doesn't just need an inspection; it needs to be shut down. To those in charge of Exotic Underworlds, know that your actions, or rather your inaction, have consequences. To potential customers, please look elsewhere to find a pet. Support businesses that respect and nurture life, not those that exploit it. Our experience here was a wake-up call to the dark side of the pet industry, and it is one I hope no other animal lover ever has to endure."

"My granddaughter moved here 4 months ago and all she talked about was getting a bearded dragon. Several of her friends had them and she was used to helping take care of them for years. She went to work and immediately began saving her money. The day she had enough she bought a tank, lights, thermometer and many other things and then went here to get her bearded dragon. I, personally, was not impressed with the store. Though the people we talked to were friendly, the store itself seemed very unkempt and the aquariums all looked dirty. The baby bearded dragons had just come in that day and she was so excited to get him home and start becoming a responsible pet owner. She spent days thinking of a name and sending pics of her "baby" to her friends. Anytime she had any kind of question she called other friends who had lizards and did her own research. She was forming a relationship when she woke this morning to her dead baby. She was devastated. She called the store to try and get some answer as to what may have happened and if they had any reports of others from the same batch either getting sick or dying. The girl she spoke to talked to her manager and just said "none of the others from that batch had died so I don't know." That was it. At the very least they could have offered sympathy and to replace the bearded dragon. She's 22 yrs old and the money she spent was a lot for her just to have it die in 2 weeks. For people that supposedly love animals there was a surprising lackadaisical attitude and no offer to even try to make it right. I realize it's not their fault, that animals sometimes just die, but customer service should be a main component of a business, especially a small business and and they were just like "oh well." "Word of mouth" can make or break a business and I will never recommend this place to anyone. I had hoped to be able to give it a 5⭐️ review but now I wouldn't give it a 1⭐️ except it won't let you give the review without giving one. Very disappointing experience."

"When I bought my baby bearded dragon my grandmother was with me. The worker that sold me the bearded dragon never even had me look in the tank let alone pick my own pet. I never even saw them. When I asked for advice, even tho I have prior experience, I was told, “just husband it” and told to have a good day. Less than 2 weeks later my baby bearded dragon is dead. I was taking amazing care and being consistent and this was still the end result. I called the store to see if any of the others from the same batch have reported any problems so I can figure out what happened. I was told she was going to talk to the manager and get back to me. When she did, all she said was no one else has said anything “so I don’t know what happened” and that was all. I ended the call and will never be returning. If you want a healthy pet do not go here. I was so excited for this experience and 2 weeks later I have to bury him."

"I get live mice here almost every week for my snake as well as mealworms and crickets for my leopard gecko. The feeders they carry, especially the mice are really high in quality. The animals that they have here are also really well treated. Attached are some pictures of the snakes."