Palmetto State Armory - Office

"Great products, would be 5 stars but I ordered a Franklin binary package with 10 mags and the mags were dropped from my order and they say there's nothing they can do as far as sending them to me. Also im located in Missouri so no restrictions. Other than this incident everything else has been good"

"Great prices. Sales every day. I'm not a hundred thousand rounds per month guy so I don't know how well PSA weapons hold up with 100,000 rounds. But for me I think they make good quality products at crazy low prices."

"In September I purchased Centurion BP -12 12gauge from PSA. Within two weeks I receive The shotgun, broke it down and cleaned it thoroughly. Spell within 30 days of purchasing this weapon I took it to the range and used high-quality. However, towards the end of the 25 rounds the weapon fails the feed or fire. I attempted to contact PSA, since they advised they would help with effective merchandise. It took 3 emails to PSA to get a response on making a return. I also tried to call them several times. Using their own prompts, I would either get a message saying that the prompt was not available or be put on hold for 30 minutes with not ever answer. You may get a good deal from PSA to purchase weapons for them to get sale. But, as far as post purchase service or customer service they get a zero. PSA further advised me that it was 30 days past the purchase date which is correct the purchases over 30 days, and I had to contact the manufacturer even though I didn’t receive the weapon until over a week when it was purchased. I made a BBB complaint received no response from the company saying that they don’t “Palmetto State Armory does not warranty third party devices” I thought that Palmetto state Army was a legitimate company. But, they do not truly have a lifetime warranty, or backup any products that they sell even from third party. Why purchase a firearm from this company if they’re have the decency to guarantee a purchase for less than 90 days. This is the last firearm that will purchase from this company"

"World class customer service. Effortless exchange policy with polite and responsive staff. Products are quickly becoming if not already best in class. Cant wait to see what's next!!! (5.7 carbine please!!!)"

"They will not fix chattering marks from poor machining on a dagger slide. Causing intermittent jamming. Worst warranty support ever I had. PSA response "Functional issue" apparently the don't believe this will cause functional issue. Like I said worst Warranty and Customer support ever. They like giving you run around. I have 3 daggers in my home other two fine. I even recommended daggers to multiple friends. Not so sure anymore. I added 3rd photo of what good daggers photo with two look like without deep chatter marks in the slides compare."