Lowe's Home Improvement 7441 Two Notch Road, Columbia, SC 29223

"We needed a key made, and the kiosk was confusing. James knew that Cullen was assisting another customer, so he helped us. The kiosk was totally not helpful, so James retrieved Cullen to make the key manually. Both Cullen and James were very helpful, pleasant, and patient. They took their time, with explanations during the process. We are very appreciative of both of them."

"Bad experience with Lowe's brand (Project Source) bathroom faucet. The aerator needs to be replaced yearly and you can't buy at Lowe's you have to call Project Source and it's a big pain, $17 with shipping for a tiny piece of plastic, ridiculous. Also, the employee at Lowe's was not very helpful. Bottom line, stupid design of a faucet to replace the aerator every year and you have to order specially online. Lowe's, big failure here. Don't buy Project Source, you will regret it. Update: I called the number Lowe's told me to call and the lady in India was utterly incompetent, had no idea what to do. Again, Lowe's, a total fail."

"Godawful! I placed an order for drywall online for same day delivery (at a $69 few). I only purchased thru Lowe's because of this availability. At 7pm I get a notification that the delivery is delayed. Coincidentally, 7 is when their support center closes, so I couldn't get any further information till the next morning, when my contractor was intending to install the drywall. I call as soon as they open because this store is the one set to deliver it. They tell me it was delayed because another item in the order wasn't available, despite their inventory showing them having dozens of them ("we just can't find it"). I ask them to delivery the drywall & cancel the other item. They tell me I need to place a new order to do that. Eventually they figure out & trek me they've requested a driver to deliver the dry wall. About an hour later I get a call from the driver saying my payment failed. Apparently they cancelled my initial order and placed a new one, but somehow the delivery request was only linked to the cancelled order. So the delivery guy leaves the store without my drywall. Mind you, this call sequence alone took 2 HOURS to get through. Once they figure out what happens, they call again about an hour later and tell me they hope the delivery will happen that day (now 2nd day since placing it), but give me no reason to think it actually will. Four hours later I get another call telling me what I describe above, and informing me they can get it sorted and on a truck the NEXT day (2 after the same day delivery I paid for), and act as though their offer of 10% discount for the trouble is somehow magnanimous. I finally decide what I should have the night before and cut bait, cancelling the order and remembering why I almost never shop at Lowe's."

"Great job "Tall Mike"!!! The customer service was excellent! We were sent from another Lowe's location in Columbia, SC to purchase an area rug that showed to be in stock. Once at the store the rug could not be located. We looked in all the bins, asked several associates, and even an assistant manager. Nothing! "Tall Mike" came by and asked if we needed help. We explained what was going on and he immediately went to work to find what we wanted. He went way above and beyond to make sure that we got what we had gone to the store to purchase. This young man is exactly the type of person that ALL business' need working with them in order to be successful. He was friendly, respectful, diligent, and knowledgeable. He sought out a solution, not simply content with telling us that the item wasn't in the bin it was supposed to be in. Needless to say we left the store, with the exact rug we had gone there to purchase. We are very grateful to "Tall Mike" for helping us in an era where typically you can't find anyone to even ask a question of, much less have them actual help you find exactly what you are looking for."

"Lowes always have what I need from ant repellent, plants, bricks, and so forth. Prices are good and the product just right."