Sleep Number

"The staff here is helpful and kind. Ron, the manager assisted us. He was so friendly and knowledgeable and we left with a bed on the way!!"

"Disappointed and Frustrated: Sleep Number Beds Fail to Deliver, Customer Service Falls Short As a long-time customer of Sleep Number, I am deeply disappointed by the recent experience with their products and customer service. After purchasing a Sleep Number bed with high hopes of a comfortable and customizable sleeping experience, I have been let down by consistent malfunctions and a lack of effective support from the company. From the outset, the bed failed to function as advertised, with the adjustable settings proving inconsistent and unreliable. Despite numerous attempts to reach out to Sleep Number's customer service, I have encountered a frustrating lack of assistance. While the company did send out technicians to address the issues, the solutions provided were temporary at best, and the problems persisted. The inability of Sleep Number to effectively remedy these issues has left me feeling ignored and undervalued as a customer. The repeated visits from technicians, all resulting in temporary fixes, have been a source of great frustration, and the lack of a permanent solution has significantly impacted the quality of my sleep and overall satisfaction with the product. Furthermore, the lack of responsiveness and effective support from Sleep Number's customer service team has only exacerbated my dissatisfaction. It is deeply disappointing to invest in a product that fails to meet expectations and to receive such inadequate support when seeking resolution. In conclusion, my experience with Sleep Number beds has been marred by consistent malfunctions and a profound lack of effective customer service. As a loyal customer, I had hoped for a reliable and comfortable sleeping solution, but instead, I find myself deeply dissatisfied and disillusioned. I urge Sleep Number to take proactive steps to address these issues and provide the level of service and product reliability that their customers deserve. As it stands, I cannot recommend Sleep Number beds based on my disappointing experience. I hope that my feedback prompts Sleep Number to reevaluate their product quality and customer support, in order to prevent others from enduring a similar experience."

"I had purchased a few sleep number beds and needed additional tubing for a custom bed that I created. Ray and Linda were super helpful in making sure that Sleep Number provided the support I needed to complete my project. In the end, I was completely satisfied with the customer support I received."

"Laura was very helpful and professional from start to finish. Me and my wife had pretty much done all of our research and knew what we were looking for and Laura could have just sold us what we thought we wanted from jump but she still gave us a top notch demonstration of all of the products so we could actually make a more informed decision. We ultimately still went with what we were looking at to begin with (because of wife…lol) but I was actually ready to change mine after Laura’s help. Even after we purchased she contacted us to let us know that what we purchased had went on sale and we were able to get over 1k back from the difference. We have yet to receive our products but I’m sure they’ll be top notch if it’s anything like the experience in the store."

"The family and I were treated like family, when we arrived to inquire about the sleep number 360. Very impressed with the capabilities and very professional and courteous staff! Ron was amazing and we look forward to working with him in the future!"