Lowe's Home Improvement 9600 Dorchester Road, Summerville, SC 29485

"Poor service yesterday 2.13.24. Purchased some lumber online the day prior for morning pickup. The morning of (630am), I used the App to notify I was on the way. I get to the store (7am), park, and check-in via the app. It says they'll be right out with my order. After waiting 20 minutes, I go inside to find 2 employees standing around behind the customer service/ on-line order pick-up counter engaged in idle gossip. One of them immediately greats me and inquires how can they help. Well, you could have brought out my order that is on a cart behind you vice wasting 20 minutes of my time. I haven't had this problem at the North Charleston location."

"I go to this Lowe's very often, never have I had an issue and always find good service when needed... Well, at least in terms of Lowe's responsibility. People are going to be people. And that's what I found tonight... I went in the tool dept at 730 on a Sunday night so I knew the store was closing soon and the employees likely ready to go. Unfortunately I couldn't find what I needed so I went to the guy working in the dept I was in, there was almost no one else in the store. I found him looking up at some shelves, so I stood there and waited for him to acknowledge me............about 2 or 3 very awkward minutes later, I accepted that he wasn't going to look at me or acknowledge me so I left that department and found someone that would and quickly did help me. They also apologized for the incident and the transaction from that point couldn't have went smoother. I do not find fault with the store; let me be clear, no matter how good management is they simply can't control how people are going to act every minute, which is why I don't see Lowe's being to blame. However, if anyone within Lowe's management reads this, I would suggest doing some type performance review of that guy in the tool dept tonight. I've had bad service but never have I had someone just completely ignore me as if I wasn't standing right beside him in arms reach. Who knows his reasons for doing this but it's not professional and as a human being, it's Rather rude."

"When you go to a store like Lowe’s, you would expect the employees in appliances to be professionals. Not at this store. They have little training on appliances and less on appliances services. If you do decide to make a purchase there, make sure you do your own research on the product to include the delivery and installation company. I will guarantee you that Lowe’s employees will get your installation screwed up and you will find yourself with more time away from work and really aggravated."

"Always find what I need. Good selections of ceiling fans and home appliances. They have a good deal."

"Lowe's has easily become my favorite home improvement store. Veterans get first class treatment. Returns are easy, same with exchanges. I don't miss HD at all. The only complaint is that their online profile for in-store purchases misses a lot of items purchased. So I recommend always getting a paper receipt or an email one."