Baker Motor Company of Charleston (Mercedes-Benz dealership) 1513 Savannah Highway, Charleston, SC 29407

"Rick Giglio helped me flawlessly with my 3rd purchase from Baker Motors. I was versed walking in, but Rick took me to a new level of where Mercedes has gone since my prior AMG purchase in 2015. I can’t recommend Rick any higher and thank him & Baker for continued interest in my satisfaction weeks/months after ownership. Definitely, if you want a lover of their vehicles to sell you a car, Rick & the team are the ones. Thanks again!"

"UPDATED: I should have read the reviews first myself. Do not bother as this dealer will waste your time. Working with Rick G. was at first professional and pleasant, however, despite my clearly stating that we were off on numbers (also considering they have OVER $4k is “add-on” and fees and $3k+ markups on cars that other dealers are offering $9k+ off on) I implicitly stated I was no longer interested in proceeding and requested to be removed from their mailing/call lists. He, however, gaslit me into thinking there was still room for negotiation and LIED about wanting to “match” my best offer. When I provided him with the best offer he cracked horrible jokes and didn’t even try to counteroffer or anything. So essentially he had no intentions of matching the offer and was extremely condescending and arrogant. Spend your money elsewhere while their cars continue to collect dust after being on their lots for months because they are GREEDY and unprofessional! UPDATED: Since this review Rick has continued to email me condescendingly despite it being clear that we are not on the same page and that I no longer seek to do business with their dealership. He is beyond arrogant and borderline narcissistic at this point and frankly due to his continued messaging he reminds me of an abusive partner or passive aggressive bully. Pursuant state and federal "Right to Delete" statutes I have demanded the deletion of my correspondence and documents with identifying information and now demand a cease and desist considering Rick's abhorrent behaviors.This is not normal or "sane" at all."

"I recently moved to the area and needed service for my GLC. The Baker team was not very helpful. They were not willing to talk maintenance schedules, work performed, or anything resembling a luxury experience. Although they completed a complimentary cleaning, they instantly made it dirty due to construction (and a lack of attention to detail). Lastly, they charge an additional 3% fee for card charges. What, should I write a check?!? I will most likely find another service center and probably not purchase another MB if this is the standard at Baker. First changed my appointment time, but stated I could drop it off. When I showed up, they initially were unable to find my service records and attempted to convince me to pay for services that were inconsistent with MB recommended maintenance. Finally they were able to find my records and adjusted the quote. During the service intake, I also asked for a tire balancing. The advisor said they would look at it too. When I arrived to pick up my vehicle, my service advisor was nowhere to be found. Another advisor directed me to the cashier (where they charged an extra 3% on card payments!!!), and then I was told to sit down to wait and someone would call me when my car was ready. Eventually a random advisor recognized me and my car and directed me to my GLC sitting outside and ready to roll (no called me to go over the service). When I got out to the vehicle, there was sand on the floor mats from a technician’s shoes, and now there was a new service warning in the dash. I took it to another advisor and they took it back again correct the issue."

"Baker Motor Company (MB), Valerie, Coin, my sales person, was phenomenal in understanding my needs, and finding what I wanted quickly. The sales process was smooth and easy even though I did the entire thing remotely as I live in another state. I would highly recommend Baker Motor Company (MB) as a place. to purchase a vehicle. The team there is professional, efficient, & a pleasure to deal with. They represent the best of Mercedes-Benz and the type of experience one would expect from this brand. Looking forward to an ownership experience that is equally as good."

"I bought 6 new spark plugs for my Glk 350, but 2 of them were used. I saw this already in the garage. I didn’t expect this from Mercedes, check all the spare parts guys"