Plugs Appliance Center 1903 Sam Rittenberg Boulevard, Charleston, SC 29407

"I was interested in supporting a local business for a new built-in microwave. Not being a fan of afternoon traffic in West Ashley, where I live, I decided to ride my bike for my first time into their showroom. Apparently the salesmen decided that, because I rode a bicycle and wore a hooded sweatshirt on a breezy day, I couldn't afford appliances. I was snubbed by no fewer than 3 salesmen before I understood what was going on. If you want the kind of service detailed in other reviews, be sure dress to impress and drive your best car. As for me, I'm not interested in supporting that kind of establishment."

"Do not go to the big box stores for your appliances. Plugs is the best. Their customer service is extraordinary. We had some problems with our dryer due to the electrical system in our new home and they supported us at every step of the way to final resolution. My expectations were exceeded. Thank you Brad Whitney."

"We initially had damage to a refrigerator during the delivery process but Celia, the general manager made sure it was taken care of. John repaired the refrigerator door and we are very happy with the customer support we received. Thank you Celia and John for making it right!"

"I had the pleasure of working with Leigh Anne Hearn at the West Ashley store. She was the perfect salesperson. She was kind, knowledgeable, and upbeat. She bent over backwards to make sure my experience of remodeling a kitchen was the best it could be when it came to appliances. She helped me determine a great plan at a great price. She helped me when we ran into snags that resulted in changes to my order. She helped me get the appliances right when I needed them. I highly recommend Plugs and especially Leigh Anne! I will go back to her with all my future appliance needs."

"Plugs really came through for me. In particular Jack Ferguson. My refrigerator died… yes sadly just before the holidays. Needless to say I immediately reached out to several appliance stores and Jack by far out communicated his peers at the other stores. He immediately went on the search to find a suitable replacement for me ASAP. He answered my every email with informative details, pictures, pricing providing solutions to my situation. All of this from Jack while hearing nothing from the other stores here in Charleston. He got my business and will continue to be my “go to person” from now on (dishwasher is next). Oh and Jack is clearly a problem solver as he helped me with a temporary solution as I wait for delivery of the refrigerator I purchased from him (which may take a while). Creative thinking and empathy go along way with me. Thanks to Jack for all his professionalism, help and guidance. I’m a huge cook and entertain quite a bit and not having a refrigerator for a while can be unsettling. I know this is not a real world problem, but it was a bit of a dilemma for me as I face the holidays with lots of family/friends due to descend upon us!"