Holiday Inn Express & Suites Greenville-Downtown, an IHG Hotel

"Rihanna, the hotel supervisor, was great! All the staff was very attentive and polite. The room was clean, spacious and well lightened. The location is great, the hotel is within walking distance of the downtown area. Absolutely recommend!"

"This hotel is wonderful and convenient to downtown.From the moment that I walk into the hotel I was greeted with a grand hello and a smile Barbara was fantastic any questions I had she took her time to answer them.housekeeping was extremely helpful and pleasant, the rooms are a great size and very clean. Breakfast was good. I will definitely be back"

"My wife and I stayed at the Holiday Inn Express Greenville for Thanksgiving while visiting friends and the hotel was amazing. We received a nice handwritten note from Rianna when we arrived welcoming us to the hotel which was a nice touch. Rooms were great, very clean, spacious and comfortable. Staff were very helpful with recommendations for restaurants. Loved the location on Main Street as everything was within walking distance. We will definitely be back!"

"We booked this hotel through a 3rd party. When we have a different card for incidentals, they charged us not only $50 but another $188 for no reason. When I called to handle the refund and the overcharge, the lady on the phone, Chantel, was very rude and unprofessional and hung up on me when I asked who worked the night i stayed. She wouldn't look it up and refuses to help me. She had an attitude and was extremely unprofessional. She should NOT be in any type of customer service profession. Trying to communicate with the front desk here is impossible, and they treat you like you are an inconvenience to them. When I speak to the manager, I will update this post. I will be getting my attorney involved if they don't handle it properly. Beware of over charges when staying here!!!"

"If you’re sensitive to fragrance, avoid this hotel at all costs. They spray the room with an insane amount of chemical fragrance before you go in. I was immediately nauseous. The comforter also had a big gross stain, and they don’t even bring you a new comforter, they made me come down and get it. Thank god we’re only staying here one night because this is one of the worst hotel experiences I’ve ever had."