AC Hotel by Marriott Greenville 315 South Main Street, Greenville, SC 29601

"Beautiful hotel in a great location. Tons of restaurants in walking distance, with a Starbucks and a game bar in the same block. The restaurant attached, Paloma is so cute. The hotel also has the perfect hotel gym, stocked with cold lavender towels and fresh fruit."

"Stayed here over several nights and was pleased overall with the location, quality of rooms, friendliness and helpfulness of the staff, and atmosphere. I do have a few substantial gripes that caused me to give the hotel a three star review, however. - Worst beds of any Marriott property I have ever visited. Mattress was extremely soft and lumpy, and pillows had non-existent padding. Felt like an old, tired motel bed. I didn’t get a good night sleep over the three days I was there and woke up sore every morning. - Common areas, especially the area where breakfast was served, were not particularly clean. One morning in particular we could hardly find a table that was not dirty. I noticed stains and smushed food all over the area rugs and upholestry. Bonus - the last day we were there, the hotel took up the area rugs for an event. You could see that the difference in the covered vs. uncovered tile and grout - the uncovered tile and grout was totally filthy. AC Hotel, please clean your tile and grout! - Loud, trendy music is played everywhere in the common areas. Not a particularly peaceful vibe and not typical to other AC Hotels I’ve stayed at."

"I called the hotel this evening to inquire about a potential upcoming stay. Bella generously chatted with me for a good 20 minutes about the kinds of accommodations that would be available for a bachelorette weekend that I'm planning. She was receptive to every question/request that I had, extraordinarily personable, and I couldn't have asked for a more refreshing person on the other line. I definitely look forward to continuing to work with the folks at this hotel more."

"Building itself is what you would expect for an AC Marriott (same layout/design/overall feel). I've always found AC to be accommodating to requests and this was no exception. Front desk associate was really nice and helpful (was able to take care of an early check in so I could attend a meeting). Maybe it's just a brand thing but the rooms are almost a little too modern, as in bordering on uncomfortable. The bed was fine but the couch and other chairs were really uncomfortable. The building is also really loud, I kept hearing things all night. But the location is perfect and close to lots of restaurants and bars."

"Very disappointing experience, and that is an understatement. First off, the AC Hotel Greenville is a beautiful property. It’s ideally located, stylishly decorated, and meticulously well maintained. Unfortunately, these are the only positive comments I can make about my weeklong stay with my partner at this hotel. There are no bellmen available to help with your bags, so be prepared to load and unload your own luggage as well as to schlep it up to your room all on your own. Guest rooms are “refreshed” only every second day, which is not really an issue, except that the service is unreliable. My partner and I left our room around 11:30 in the morning on the day of our second scheduled room “refresh” and I specifically stopped by the front desk to make sure the room was going to be cleaned...we were assured that it would. When we returned, around 3:30 in the afternoon, the room was just as we had left it. A four-hour window seems like it should be plenty of time in which the staff could have accomplished that task, especially when we went out of our way to request it. When my partner called the front desk about the situation, he was curtly informed that, since we had our “Do Not Disturb” sign out when housekeeping initially came through (at the crack of dawn), they took it to mean we did not want the room cleaned at all that day. I’m sorry, but when guests are on vacation, I think it’s unreasonable to expect them to leave their rooms early in the morning to accommodate housekeeping’s cleaning schedule. The situation was eventually resolved, but it never should have become an issue in the fist place…nor should the front desk staffer have been so rude, argumentative, and unapologetic about it. The water pressure of the sink faucet was barely a trickle, and the shower had virtually no hot water. The noise level of the hotel overall was surprising as well…music blaring in the lobby so loudly that I literally had to step outside to make a phone call. We were located on a high floor and could hear carts (the hotel laundry must be over the seventh floor) being loudly rolled back and forth above our room at all hours, imagine the sound of bowling balls being randomly rolled across the ceiling. Guests on upper floors need to anticipate loud, thumping music well into the night from the rooftop bar also. The valet staff varied from friendly to downright surly. One valet handed me my car keys without a word, a smile, or a hint of eye contact…while practically snatching the five dollar tip I was handing him out of my hand…and without a “thank you” either. The final straw, and the reason I decided to post this review at all, was the experience we had on our final day at the hotel. My partner, who is a Marriott Bonvoy Gold Elite member, called the front desk to ask if we had the option of late checkout. With the same rude, level of customer service we had experienced for the entire trip, he was informed that checkout time was twelve noon and that we were “expected” to be out of the room by that time. After a week’s stay totaling a cost of over three-thousand dollars…THREE-THOUSAND DOLLARS…this hotel would not offer a one-hour later checkout time to a Marriott Bonvoy Gold Elite Member. We found this almost impossible to believe, and definitely made our minds up never to stay at this hotel again, and certainly not to recommend it to others. This is my second truly unpleasant experience with a Marriott property in recent months, so I will be very hesitant to stay at a Marriott hotel of any type in the future...which is a shame, because this used to be such a consistent and reliable hotel brand. Greenville is a wonderful city with a lot to offer, but don't make the mistake we did. If you expect courtesy, professionalism, and hospitality from an upscale hotel chain...book your stay elsewhere."