U-Haul Moving & Storage at Fort Drum

"Very pricey storage units for the area. They also do not prorate if you turn in your storage early. Would caution against using here if military"

"This place has a captive market being right outside Fort Drum. However, the staff is unhelpful and more interested in moving the greatest number of customers through the store. They said I would not be charged for a trailer I had returned the same day as pickup due to a change in my moving plans. They told me I would receive a refund for the unused equipment via email. However, the email never came and I had to resolve the issue with the store I turned the truck into halfway across the country."

"Worst service and a waste of my time. I don’t know how they have business if they don’t want to give you the truck to move furniture. All I asked was I need it for two days and the guy at the front desk just kept asking why two days? And honestly I don’t care about the money for all I care I would spend $500 but this guy kept going on and on how why we shouldn’t have it for two days or telling us what we should do instead and at that point I got tired of hearing the old man and left him talking to himself. At the end of the day I would be the one reliable and I would be the one paying out of my pocket for whatever scenario this guy kept making up in his head but instead it sounded like the old man was worried as if he would be responsible and paying for it instead. Just annoying and didn’t even want their service anymore. Felt more convenient and less of a hassle to ask a friend to borrow their truck instead."

"Got the 26’ truck and auto transport we needed. However, to weigh anything on their scale is $20 for a POV.. you can drive a mile down the road to Pinnacle and get it done for $7. Female clerk told us our 26’ UHaul came with a dolly, false. You have to pay separate for that."

"Controlled storage at $120 a month just to have all my stuff covered in mold and find out it was a known issue. Army movers will not take it if it has mold. Paid for about a year of storage. Stay away."