Savannah Auto Air 5778 Ogeechee Road, Savannah, GA 31405

"0 stars isn't an option. I'd love a response from this business here, because they refuse to respond to messages left and I've been hung up on the phone 4x when simply asking if we could talk through the issues I've expressed. I can't believe this company has this high of a rating. They couldn't even honor an appointment made a week in advance or call to say they couldn't take me as scheduled. Instead I drove 45 minutes to be told the owners significant other is the scheduler and "really doesn't know what she is doing". The owner was rude, dismissive and couldn't even find an alternative day/time to fit me in, because he "I'm a mechanic and don't get involved in scheduling". At the very least w phone call the night before would have been appreciated, instead I drove 45 minutes to watch an unorganized business owner fail at customer service. No alternative option offered, no apology, and the only thing he said was "I probably shouldn't have let her schedule appointments". This is my first negative review ever. I hate doing it, but I promise it was the worst service I've seen by far from a car repair business. DONT use them, and I'm happy to provide more information if you think I'm being unfair. Terribly unorganized and incompetent. All 5 star reviews are paid for or submitted by family."

"Update on my experience with Savannah Auto Air. I called weeks later after receiving service from Savannah Auto Air to let them know that the blower I had paid them to fix was not fix on my way to Texas. The wanted me to drive all the way back to Georgia to replace the blower. That was not going to happen. After returning from Iraq from Iraq, I am just getting my blower fixed for the second time. Total cost to get another blower is 1700 dollars. I also contacted Savannah Auto Air to give the contact to the service company I had to pay to redo a job they claim they did the first time but, Savannah Auto Air never called to confirm with the Mechanic that I was not making this story up. Took my 2013 BMW here to have the AC fix for about 600 dollars plus. My AC didn’t last 3 months. I have the same issue I had before. The only reason I haven’t taking my car back because I moved to Texas. Please do not take your luxury car here."

"Great shop, owner and lead technician is one of the best. Cheap diagnostic fee, affordable repairs and they warranty their work. Because of this, they won’t give estimates without diagnosing the vehicle first to ensure all components are in good working condition and will last as long as possible. This protects people from paying for unnecessary repairs or sub par jobs that don’t give the desired results."

"After diagnostic was told the issue, but the mechanic said he wouldn’t repair just the issue, and quoted to replace the entire A/C system for $1500. Paid the diagnostic fee and took to another mechanic who fixed the issue for less than the cost of the diagnostic at this place. Go somewhere more trustworthy."

"I went to three other shops to get my AC system recharge. Even though they were not busy they told me it would be several hours before they could get for my car if they even do it. It was not even lunchtime yet. Their prices for very expensive. I found Savannah auto air in walked in. The owner was extremely helpful and extremely nice. I explained to him my situation and he got right to work on my car and had me out of there in no time with a very fair price. I will definitely be back for all of my air conditioning needs."